Prestige 2602HW Series User’s Guide

44.6 Problems with Internet Access

Table 144 Troubleshooting Internet Access

PROBLEM

CORRECTIVE ACTION

 

 

I cannot access

Make sure the Prestige is turned on and connected to the network.

the Internet.

If the DSL LED is off, refer to .

 

 

Verify your WAN settings. Refer to the chapter on WAN setup (web configurator) or

 

the section on Internet Access (SMT).

 

Make sure you entered the correct user name and password.

 

If you use PPPoE pass through, make sure that bridge is turned on. See Chapter 23

 

on page 273 for details.

 

For wireless stations, check that both the Prestige and wireless station(s) are using

 

the same ESSID, channel, WEP keys (if WEP encryption is activated) and

 

authentication method.

Internet

Check the schedule rules. Refer to Chapter 41 on page 399 (SMT).

connection

If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to

disconnects.

Chapter 7 on page 109 (web configurator) or Chapter 28 on page 295 (SMT).

 

 

Contact your ISP.

 

 

44.7 Problems with the Password

Table 145 Troubleshooting the Password

PROBLEM

CORRECTIVE ACTION

 

 

I cannot

The username is “admin”. The default password is “1234”. The Password and

access the

Username fields are case-sensitive. Make sure that you enter the correct password

Prestige.

and username using the proper casing.

 

If you have changed the password and have now forgotten it, you will need to upload

 

the default configuration file (Refer to Section 2.1.2 on page 58). This restores all of

 

the factory defaults including the password.

Chapter 44 Troubleshooting

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