Prestige 2602HW Series User’s Guide

44.8 Problems with the Web Configurator

Table 146 Troubleshooting the Web Configurator

PROBLEM

CORRECTIVE ACTION

 

 

I cannot access

Refer to .

the web

Make sure that there is not an SMT console session running.

configurator.

Check that you have enabled web service access. If you have configured a secured

 

 

client IP address, your computer’s IP address must match it. Refer to the chapter on

 

remote management for details.

 

For WAN access, you must configure remote management to allow server access

 

from the Wan (or all). You must also configure a firewall rule to allow access from the

 

WAN. Refer to the chapters on remote management and firewall for details.

 

Your computer’s and the Prestige’s IP addresses must be on the same subnet for

 

LAN access.

 

If you changed the Prestige’s LAN IP address, then enter the new one as the URL.

 

Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web

 

service.

 

See also Section 44.9 on page 422.

 

 

44.9 Problems with Remote Management

Table 147 Troubleshooting Remote Management

PROBLEM

CORRECTIVE ACTION

 

 

I cannot remotely

Refer to Section 18.1.1 on page 229 for scenarios when remote management may

manage the

not be possible.

Prestige from the

 

Use the Prestige’s WAN IP address when configuring from the WAN.

LAN or WAN.

Use the Prestige’s LAN IP address when configuring from the LAN.

 

 

 

 

Refer to for instructions on checking your LAN connection.

 

 

 

Refer to Section 44.4 on page 420 for instructions on checking your WAN

 

connection.

 

See also Section 44.8 on page 422.

 

 

422

Chapter 44 Troubleshooting