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ZyXEL Communications P-2812HNU-51c manual 394

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Chapter 30 Troubleshooting

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394	P-2812HNU-51c User’s Guide

Contents

Default Login Details www.zyxel.com Page About This User's Guide Page Document Conventions Page Safety Warnings Page Contents Overview Page Table of Contents Page Page Page Page Page Page Page Page Page Page Page Introducing the P-2812HNU-51c 1.1 Overview 1.2 Ways to Manage the P-2812HNU-51c 1.3Good Habits for Managing the P-2812HNU 1.4Applications for the P-2812HNU-51c 1.4.1 Internet Access 1.4.1.1 DSL 1.4.1.2 Ethernet WAN 1.4.1.3 3G WAN 1.4.2 VoIP Internet Calls 1.4.3USB File Sharing 1.4.4 Wireless Connection 1.5 The RESET Button 1.5.1 Using the Reset Button 1.6 LEDs (Lights) Page Page Tutorials 2.1 Overview 2.2 How to Set up a Wireless Network 2.2.1 Example Parameters 2.2.2 Configuring the AP Page 2.2.3 Configuring the Wireless Client Page Page 2.2.3.2 Creating and Using a Profile Page Page Page 2.3How to Use ATM QoS with Multiple PVCs and Interface Groups 2.3.1Configuring PVCs Page Page 2.3.1.1 Internet Connection Settings for PVC Page Page 2.3.1.2 Internet Connection Settings for PVC Page Page 2.3.2 Setting Interface Groups Page Page Page 2.3.3 Configuring Interface Group IP Page 2.3.4 Testing the DSL Connection Groups 2.4How to Allow Out-of-bandRemote Management from the WAN 2.4.1 Configuring Multiple WAN Connections Page Page Page Page Page Page Page Page Page 2.4.2 Configuring Remote Management 2.4.3 Testing the Connection Page Introducing the Web Configurator 3.1 Web Configurator Overview 3.1.1Accessing the Web Configurator 3.2 Web Configurator Main Screen 3.2.1Navigation Panel Page Page 3.2.2 Main Window 3.2.3 Status Bar Page Page Status Screens 4.1 Overview 4.2 Status Screen Page Page Page Page 4.2.1 3G Status: NeedPIN 4.2.2 3G Status: NeedPUK 4.2.3 WAN Service Statistics 4.2.4 Route Info Page 4.3 VoIP Status Page 4.3.1 WLAN Station List 4.3.2 LAN Statistics 4.3.3 Client List WAN Setup 5.1 Overview 5.1.1What You Can Do in this Chapter Page 5.2 What You Need to Know Page 5.3 Before You Begin 5.4 The Layer 2 Interface Screen 5.4.1 Layer 2 Interface Configuration Page Page 5.5 The Internet Connection Screen Page 5.5.1 Internet Connection Configuration 5.5.1.1 WAN Interface 5.5.1.2 Service Type 5.5.1.3 WAN IP Address and DNS Server Page Page Page Page Page Page 5.5.1.4 NAT, IGMP Multicast and Firewall Activation 5.5.1.5 Default Gateway 5.5.1.6 DNS Server Page 5.5.1.7 Configuration Summary 5.6 The 3G Backup Screen Page Page 5.7 Technical Reference Page Page Page Page Page Page Page Page Page Page Page LAN Setup 6.1 Overview 6.1.1What You Can Do in this Chapter 6.2 What You Need To Know 6.3 The LAN IP Screen Page Page 6.4 The LAN IPv6 Screen 6.5 Technical Reference Page Page Page Page Page Wireless LAN 7.1 Overview 7.1.1 What You Can Do in this Chapter 7.2 What You Need to Know Page 7.3 Before You Begin 7.4 The General Screen Page 7.4.1 No Security 7.4.2 WEP Encryption 7.4.3 WPA(2)-PSK 7.4.4 WPA(2) Authentication Page 7.4.5 MAC Filter 7.4.6 Adding a New MAC Filtering Rule 7.5 The More AP Screen 7.5.1 More AP Edit 7.6 The WPS Screen Page 7.7 The WPS Station Screen 7.8 The WDS Screen 7.9 The Wireless Scheduling Screen Page 7.9.1 Adding a WLAN Power-offScheduling Rule 7.10 The Advanced Setup Screen 7.11 Technical Reference 7.11.1 Wireless Network Overview 7.11.2 Additional Wireless Terms 7.11.3 Wireless Security Overview 7.11.3.3 User Authentication 7.11.3.4 Encryption 7.11.4 WiFi Protected Setup 7.11.4.1 Push Button Configuration 7.11.4.2 PIN Configuration Page 7.11.4.3 How WPS Works Page 7.11.4.4 Example WPS Network Setup 7.11.4.5 Limitations of WPS Page Network Address Translation (NAT) 8.1 Overview 8.1.1What You Can Do in this Chapter 8.2 What You Need to Know 8.3 The Port Forwarding Screen Page 8.3.1 The Port Forwarding Edit Screen 8.4 The Trigger Port Screen Page Page 8.4.1 Trigger Port Configuration Page 8.5 The DMZ Host Screen 8.6 The ALG Screen 8.7 Technical Reference Page Voice 9.1 Overview 9.1.1What You Can Do in this Chapter 9.1.2 What You Need to Know About VoIP 9.2Before You Begin 9.3The SIP Settings Screen Page Page Page Page Page 9.4 The SIP Service Provider Screen Page Page Page Page Page Page 9.4.1 Dial Plan Rules 9.5 The Phone Region Screen 9.6 The Speed Dial Screen Page 9.7 Call History Summary Screen 9.8 Outgoing Calls Screen 9.9 Incoming Calls Screen 9.10 Technical Reference Page Page Page Page Page Page Page Page 9.10.1 Quality of Service (QoS) Page 9.10.2 Phone Services Overview Page 9.10.2.3 USA Type Supplementary Services Page 9.10.2.4 Phone Functions Summary Page File Sharing 10.1 Overview 10.1.1What You Can Do in this chapter 10.1.2 What You Need to Know 10.1.3 Before You Begin 10.2 The File Sharing Screen 10.2.1Example of Accessing Your Shared Files From a Computer Page Sharing a USB Printer 11.1 Overview 11.1.1What You Can Do in this chapter 11.2 What You Need to Know 11.3Before You Begin 11.4 The Print Server Screen 11.5 Add a New Printer Using Windows Page Page 11.6 Add a New Printer Using Macintosh OS 11.6.1 Mac OS 10.3 and Page Page 11.6.2Mac OS 10.5 and Page Page Page 11.7P-2812HNU-51cPrint Server Compatible USB Printers IPSec VPN 12.1 Overview 12.1.1What You Can Do in this Chapter 12.2 What You Need to Know 12.2.1 Before You Begin 12.3 The IPSec Screen 12.3.1 The IPSec Setting Screen Page Page Page Page 12.3.2 Manual Key Setup 12.3.3 Configuring Manual Key Page Page Page 12.4 Viewing VPN Status 12.5 IPSec VPN Technical Reference 12.5.1 IPSec Architecture 12.5.2 Encapsulation 12.5.3IKE Phases 12.5.4Negotiation Mode 12.5.5IPSec and NAT 12.5.6 VPN, NAT, and NAT Traversal 12.5.7 ID Type and Content 12.5.7.1 ID Type and Content Examples 12.5.8 Pre-SharedKey 12.5.9 Diffie-Hellman(DH) Key Groups Firewall 13.1 Overview 13.1.1 What You Can Do in this Chapter 13.2 What You Need to Know 13.3 The Firewall Screen Page 13.3.1 Creating Incoming Firewall Rules Page Page Certificate 14.1 Overview 14.1.1What You Can Do in this Chapter 14.2 What You Need to Know 14.3The Local Certificates Screen 14.3.1 Create Certificate Request 14.3.2 Import Certificate Page 14.3.3 Certificate Details Page 14.3.4 Load Signed Certificate 14.4 The Trusted CA Screen Page 14.4.1 View Trusted CA Certificate 14.4.2 Import Trusted CA Certificate Static Route 15.1 Overview 15.1.1 What You Can Do in this Chapter 15.2 The Static Route Screen 15.2.1 Static Route Edit Page Policy Forwarding 16.1 Overview 16.1.1 What You Can Do in this Chapter 16.2 The Static Route Screen 16.2.1 Policy Forwarding Setup Page Page DNS Route 17.1 Overview 17.1.1 What You Can Do in this Chapter 17.2 The DNS Route Screen 17.2.1 DNS Route Edit Page RIP 18.1 Overview 18.1.1 What You Can Do in this Chapter 18.2 The RIP Screen Page Quality of Service (QoS) 19.1 Overview 19.1.1What You Can Do in this Chapter 19.2What You Need to Know 19.3 The Quality of Service General Screen Page 19.4 The Queue Setup Screen 19.4.1 Adding a QoS Queue 19.5 The Class Setup Screen Page 19.5.1 QoS Class Edit Page Page Page 19.6 The QoS Policer Setup Screen 19.6.1 Adding a QoS Policer Page Page 19.7 The QoS Monitor Screen 19.8 Technical Reference Page Page Page Page Dynamic DNS Setup 20.1 Overview 20.1.1 What You Can Do in this Chapter 20.2 What You Need To Know 20.3 The Dynamic DNS Screen Remote Management 21.1 Overview 21.1.1What You Can Do in this Chapter 21.2 The TR-069Screen Page 21.3 The TR-064Screen 21.4 The SNMP Screen Page 21.5 The Service Control Screen 21.6 The IP Address Screen 21.6.1 Adding an IP Address Universal Plug-and-Play(UPnP) 22.1 Overview 22.1.1 What You Can Do in this Chapter 22.2 What You Need to Know 22.3 The UPnP Screen 22.4 Installing UPnP in Windows 22.4.1 Windows 22.4.2 Windows XP 22.5Using UPnP in Windows XP 22.5.1 Auto-discoverYour UPnP-enabledNetwork Device Page 22.5.2 Web Configurator Easy Access Page Page Parental Control 23.1 Overview 23.1.1What You Can Do in this Chapter 23.2 The Time Restriction Screen 23.2.1 Adding a Schedule 23.3 The URL Filter Screen 23.3.1 Adding URL Filter Interface Group 24.1 Overview 24.1.1 What You Can Do in this Chapter 24.2 The Interface Group Screen Page 24.2.1 Interface Group Configuration 24.2.2 Interface Grouping Criteria Page Page E-mailNotification 25.1 Overview 25.1.1 What You Can Do in this Chapter 25.2 The Email Notification Screen 25.2.1 Email Notification Edit Page Page System Settings 26.1 Overview 26.1.1What You Can Do in this Chapter 26.2 The General Screen 26.3 The Time Setting Screen Page Page Logs 27.1 Overview 27.1.1What You Can Do in this Chapter 27.2 The View Log Screen 27.3 The Log Settings Screen Page Page Tools 28.1 Overview 28.1.1What You Can Do in this Chapter 28.2 The Firmware Screen Page 28.3 The Configuration Screen Page 28.4 The Restart Screen Page Page Diagnostic 29.1 Overview 29.1.1What You Can Do in this Chapter 29.2 What You Need to Know 29.3The General Diagnostic Screen 29.4 The 802.1ag Screen Page 29.5 The OAM Ping Test Screen Page Troubleshooting 30.1Power, Hardware Connections, and LEDs 30.2P-2812HNU-51cAccess and Login Page 30.3 Internet Access Page Page 30.4 Phone Calls and VoIP 30.5USB Device Connection 30.6 Wireless LAN Troubleshooting 30.7UPnP Page Page Product Specifications 31.1 Hardware Specifications 31.2 Firmware Specifications Page Page Page Page Before Getting Started The Command Line Interface Command Syntax and Parameters ipconfig Page ping Page tracert Page arp route Page Page netstat Page Page Page Page Windows XP/NT/2000 Page Page Windows Vista Page Page Page Windows Page Page Page Mac OS X: 10.3 and Page Page Mac OS X: 10.5 and Page Page Linux: Ubuntu 8 (GNOME) Page Page Page Page Linux: openSUSE 10.3 (KDE) Page Page Page Page Internet Explorer Pop-upBlockers Page Page JavaScripts Page Java Permissions Page Mozilla Firefox Page Page Introduction to IP Addresses Structure Subnet Masks Page Notation Subnetting Page Example: Four Subnets Example: Eight Subnets Subnet Planning Configuring IP Addresses Page IP Address Conflicts Page Page Wireless LAN Topologies Page Channel RTS/CTS Page Fragmentation Threshold Preamble Type IEEE 802.11g Wireless LAN Wireless Security Overview IEEE RADIUS Types of EAP Authentication Dynamic WEP Key Exchange WPA and WPA2 Page Page Page Security Parameters Summary Antenna Overview Antenna Characteristics Types of Antennas for WLAN Positioning Antennas IPv6 Addressing Page Page DHCPv6 Page ICMPv6 Multicast Listener Discovery Example - Enabling IPv6 on Windows XP/2003/Vista Example - Enabling DHCPv6 on Windows XP Example - Enabling IPv6 on Windows Page Page Page Page Page Page End-UserLicense Agreement for "P-2812HNU-51c Page Page Page Open-SourcePackages for "P-2812HNU-51c Notice GNU GENERAL PUBLIC LICENSE Page Page Page Page The MIT License OpenSSL License Original SSLeay License Page Copyright Certifications Page Page ZyXEL Limited Warranty Index

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