Olicom 9600 manual Appendix a Customer Support Information, Mail, Product Information

Document Title

Prelimary

HELIX

Appendix A - Customer Support Information

Customer Support Center Locations

To locate a Customer Support Center near you, please visit our website www.helixtechnology.com on the world wide web and select CONTACT on the home page.

Guaranteed Up-Time Support (GUTS® )

For 24-hour, 7-day per week Guaranteed Up-Time Support (GUTS) dial: 1 800-367-4887- Inside the United States of America

+1 508-337-5599- Outside the United States of America

Product Information

Please have the following information available when calling so that we may assist you:

•Product Part Number

•Product Serial Number

•Product Application

•Specific Problem Area

•Hours of Operation

•Equipment Type

•Vacuum System Brand/Model/Date of Manufacture

E-mail

For your convenience, you may also e-mail us at: techsupport@helixtechnology.com

©2004 Helix Technology Corporation Pub. No. 8040509, Rev. 101, 01/26/04 ECO No. 16210 A-1