Requesting Assistance or Service
To avoid unnecessary service calls, please check the “Troubleshooting Guide” section. It may save you the cost of a service call. If you still need help, follow the instructions below.
If you need assistance or service in U.S.A.
Call the KitchenAid Consumer Assistance Center toll free at
assist you. When calling:
Please know the purchase date, and the complete model and serial number of your appliance (see the “A Note to You” section). This information will help us better respond to your request.
Our consultants provide assistance with:
•Features and specifications on our full line of appliances
•Installation information
•Use and maintenance procedures
•Accessory and repair parts sales
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•Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.)
•Referrals to local dealers, service companies, and repair parts distributors
KitchenAid service technicians are trained to fulfill the product warranty and provide
To locate the authorized KitchenAid service company in your area, you can also look in your telephone directory Yellow Pages.
If you need replacement parts
If you need to order replacement parts, we recommend that you only use factory authorized parts. These parts will fit right and work right, because they are made to the same exacting specifications used to build every new KitchenAid* appliance.
To locate factory authorized parts in your area, call our Consumer Assistance Center telephone number or your nearest authorized service center.
For further assistance
If you need further assistance, you can write to | If the dealer, authorized servicer, and KitchenAid have | |
KitchenAid with any questions or concerns at: | failed to resolve your problem, you can contact the | |
KitchenAid Brand Home Appliances | Major Appliance Consumer Action Program (MACAP). | |
MACAP is a group of independent consumer experts | ||
Consumer Assistance Center | ||
that voice consumer views at the highest levels of the | ||
c/o Correspondence Dept. | ||
major appliance industry. MACAP will in turn inform | ||
2000 North | ||
us of your action. | ||
Benton Harbor, MI | ||
Major Appliance Consumer Action Program | ||
Please include a daytime phone number in your | ||
20 North Wacker Drive | ||
correspondence. | ||
Chicago, IL 60606 | ||
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