126 TROUBLESHOOTING

The normal VCN AC port status are presented in Tabl e 15 .

Using Front Panel LEDs to Solve
Problems

Refer to “Real Time LED Indications”, page16, for a description of th e

indicator LEDs.

Use the front panel LEDs to determine the status of a VCN AC port after

POST.

Table15 Normal VCN AC Port Status

LAN State Line State Power State
If a port is connected Green Green Green
If a port is not connected Off Off Off

Table16 VCN AC Port LED Indications following POST

Problem Solution
The port power LED
remains Off after
power connection
Check the main power cable connections. Plug in the power
cable if necessary.
The power LED
remains orange for
longer than 30
seconds.
A hardware fault has been detected at this port.
Power the VCN AC off and then on. If the problem persists,
contact your supplier.
The LINE LED is not
green
Check the line connection. If the line connections are
appropriate, the local modem is not functioning.
Power the VCN AC off and than on. If the problem persists,
contact your supplier.
The LAN LED is off Check the Ethernet cable. The problem could be in the VCN
AC or in the Ethernet Switch.
1Check that the RJ-45 cable between the VCN AC and the
Ethernet Switch is connected.
2If the Ethernet LED is still off, replace the RJ-45 cable.
3If after the cable has been replaced, the VCN AC Ethernet
LED is still off, use an alternative port.
4If, after the cable has been replaced, the Ethernet Switch
Ethernet LED is off, use an alternative port on the switch.
5If the problem persists, contact your supplier.