3Com RMON-EMP-3 Troubleshooting Malfunctions, Symptom Possible Cause Corrective Action

Troubleshooting Malfunctions

Table 4-2 lists the symptoms of operating malfunctions for the RMON MultiProbe Module and shows possible causes and corrective actions for these malfunctions.

Table 4-2. Troubleshooting Malfunctions

Symptom	Possible Cause	Corrective Action
Module Status LED	An unrecoverable	Contact the 3Com
does not illuminate	error in the module	Customer Service Center.
or blink	hardware or
	software has
	occured.
Module Status LED	Interprocessor	Press the Reset button on
blinks continuously	failure.	the front panel to reset
		the module.
Module Status LED	68030 diagnostics	Contact the 3Com
illuminates briefly	failed.	Customer Service Center.
and then remains
off
Module Status LED	i960 diagnostics	Attach a terminal to the
blinks continuously	failed.	module RS-232 port.
		Reset the module. Note
		the failure code. Contact
		the 3Com Customer
		Service Center.

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