Technical Assistance

You can receive assistance for installing and troubleshooting the Ethernet RMON MultiProbe Module by calling either your 3Com reseller or 3Com Technical Support. Be prepared to supply a representative with the following information:

Description of the problem

Steps you have taken to try and correct the problem

Type and software version of the ONline network management module being used

Version of software installed on your Ethernet RMON MultiProbe Module

Status of the front panel LEDs

Configuration of your concentrator

(you may find it helpful to refer to the Slot Usage Chart in Appendix B of the ONline System Concentrator Installation and Operation Guide for a record of this information)

Status of powerup diagnostics

Refer to Appendix B for instructions on contacting Technical Support for your product.

Troubleshooting 4 - 9

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3Com RMON-EMP-3 installation and operation guide Technical Assistance