3Com RMON-EMP-3 installation and operation guide 2. Troubleshooting Malfunctions Continued

Table 4-2. Troubleshooting Malfunctions (Continued)

Symptom	Possible Cause	Corrective Action
The terminal fails to	The terminal is not	Power off the terminal,
respond to	receiving	wait 30 seconds, and
commands entered	commands.	then power it on again.
at the keyboard
	The keyboard cable	If the terminal still does
	is attached	not respond to
	incorrectly.	commands, power off the
		terminal and disconnect
		the keyboard cable. Then
		reattach the keyboard
		cable and power on the
		terminal.
	The RS-232 port is	Check the state of the
	malfunctioning.	Serial Activity LED on the
		module faceplate (see
		Figure 2-3). If the LEDs
		indicate a problem,
		contact your 3Com
		representative for
		assistance.
		Verify the RS-232 port
		configuration using the
		RMON configuration
		menus. Ensure the
		RS-232 port is configured
		to 9600 baud, 8-bit, no
		parity, and 1 stop bit.

4 - 6 Ethernet RMON MultiProbe Module Installation and Operation Guide