Contacting ADC
Online Technical Support | • | www.adc.com/Knowledge_Base/index.jsp |
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Online Technical Publications | • | www.adc.com/library1/ |
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Product Return Department | • ADC Return Material Authorization (RMA) | |
800.366.3891 ext. 73748 or | number and instructions must be obtained | |
before returning products. | ||
952.917.3748 | ||
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Fax: 952.917.3237 |
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Email: repair&return@adc.com |
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All 800 lines are
Any product determined by ADC not to comply with the applicable warranty within 30 calendar days from the date of shipment to the Buyer, or as otherwise authorized, are eligible for advance replacement free of charge. A replacement product will be shipped to the Buyer within 24 hours of ADC's receipt of notification from the Buyer.
If products returned to ADC for advance replacement are not received by ADC within 30 calendar days of shipment of the replacement product or if no trouble is found (NTF) as determined by ADC, the Buyer will be responsible for payment of the cost of the replacement product.
BILLINGEquipment returned for repair, replacement, or credit, whether in warranty or out of warranty, which is found to be damaged due to customer negligence or which has had parts removed will be repaired on a time and material basis.
ADC will contact the customer for disposition on any equipment that is in this condition or found to be unrepairable.
In the event that the returned equipment is not covered by warranty, ADC will contact the customer with estimated repair or replacement charges and obtain customer disposition of the product if a purchase order has not been provided.
Equipment returned for repair or replacement is subject to a $70 per unit NTF (no trouble found) charge in the event that diagnostic evaluation reveals no evidence of functional failure or physical defects.