APC Comprehensive Guide to Support for the Switched Rack PDU

Switched Rack PDU

USER’S GUIDE

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Obtaining service

To obtain support for problems with your Switched Rack PDU:

1.Note the serial number and date of purchase. For the serial number, see the About System menu option or the label on the bottom of the unit.

2.Contact Customer Support at a phone number located at the end of this manual. A technician will try to help you solve the problem by phone.

3.If you must return the product, the technician will give you a return material authorization (RMA) number. If the warranty expired, you will be charged for repair or replacement.

4.Pack the unit carefully. The warranty does not cover damage sustained in transit. Enclose a letter with your name, address, RMA number and daytime phone number; a copy of the sales receipt; and a check as payment, if applicable.

5.Mark the RMA number clearly on the outside of the shipping carton.

6.Ship by insured, prepaid carrier to the address provided by the Customer Support technician.

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