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Avaya 12 manual

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Avaya Call Management System (CMS)

Release 12

Sun Enterprise 3500 Computer

CMS Upgrade Express (CUE)

Comcode 700289390

Issue 1.0

December 2003

Compas ID 99956

Contents

Main Page Page Page Preface Overview Related documents Support Frequently asked questions (FAQs) Customer support for the United States Technician support for the United States Customer and technician support outside the United States Preparing for the upgrade Page Switch compatibility Hardware additions Software considerations Customization issues Disk mirroring Parts list Checking for printer requests and large mail files Checking for ACD 1 Checking for a symbolic link between /etc/hosts and /etc/inet/hosts Page Page Extracting the customers administration and options Page Page Page Page Page Page Page Page Page Page Page Page Page Removing and replacing disk drives Prerequisites Disk upgrade procedures Removing and labeling the old disk drives Page Installing the new boot disk drive Booting up the system with the new boot disk drive Page Page Verifying that the system recognizes the new boot disk drive Checking the status of the boot disk drive Checking the status of the tape drives Verifying that the upgrade can continue Page Copying and activating the customers administration and options Page Installing CMS patches Page Copying customer data Page Checking file differences between the old system and the new system Verifying files using pkgchk Comparing directory and file permissions Linking the /etc/hosts file Installing the remaining disk drives Verifying that the system recognizes all disk drives Page Checking the status of the disks Activating customer options Page Page Page Recovering from failed installation scripts Page Removing temporary ACD 1 Turning on CMS Verifying that CMS is operating Checking manual merge discrepancies Checking Free Space Allocation Turning on Visual Vectors server (optional) Updating the switch setup Setting the Informix configuration parameters Removing the upgrade files Page Migrating customer data Migrating system administration data Page Migrating agent and call center administration data Page Resetting the CONSOLE parameter Replacing the customers tapes Checking the status of the disks Turning the upgraded system over to the customer

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