Avaya Call Management System (CMS)
Release 12
Sun Enterprise 3500 Computer
CMS Upgrade Express (CUE)
Contents
Preface | . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . | 5 |
Overview | 5 | |
Related documents | 5 | |
Support | 6 | |
Frequently asked questions (FAQs) | 6 | |
Customer support for the United States | 6 | |
Technician support for the United States | 6 | |
Customer and technician support outside the United States | 6 | |
Preparing for the upgrade | 7 | |
Verifying that the customer has prepared their system for an upgrade | 8 | |
Required documentation | 8 | |
Remote support | 8 | |
Trouble escalation | 8 | |
Switch compatibility | 9 | |
Hardware additions | 9 | |
Software considerations | 10 | |
Customization issues | 10 | |
Disk mirroring | 11 | |
Parts list | 11 | |
Checking for printer requests and large mail files | 12 | |
Checking for ACD 1 | 13 | |
Checking for a symbolic link between /etc/hosts and /etc/inet/hosts | 14 | |
Extracting the customer’s administration and options | 17 | |
Removing and replacing disk drives | 31 | |
Prerequisites | 31 | |
Disk upgrade procedures | 32 | |
Removing and labeling the old disk drives | 32 | |
Installing the new boot disk drive | 34 | |
Booting up the system with the new boot disk drive | 35 | |
Verifying that the system recognizes the new boot disk drive | 38 | |
Checking the status of the boot disk drive | 38 | |
Checking the status of the tape drives | 39 | |
Verifying that the upgrade can continue | 39 | |
Issue 1.0 December 2003 3
