Activating customer options | Avaya 12 manual

Activating customer options

3.One of the following occurs:

●If the copy was not successful, the following message is displayed and you must run copy again (see Copying customer data on page 45):

cvue_copy not successful, run the cvue_copy again

●If the copy completed successfully, the system begins activating the customer’s options. Messages such as the following are displayed:

CUE VERSION: R12cueXX.X

..

S00Sethostname Start Time -> <time stamp>

S00Sethostname End Time -> <time stamp>

S00install_sql Start Time -> <time stamp>

.

.

4.The system continues activating the customer’s options. Messages similar to the following are displayed to show that serial printers are readministered (network printers must be readministered after the upgrade):

.

.

S12AdministerPrinters Start Time -> <time stamp>

S12AdministerPrinters End Time -> <time stamp>

.

.

5.The system continues activating the customer’s options. Messages similar to the following are displayed:

.

.

S70converter End Time -> <time stamp>

S80cmssetup Start Time -> <time stamp>

CMS setup started <time stamp>

Schema updated started <time stamp>

.

.

If you are looking at the /var/log/cvuelog file during CMS setup (the S80cmssetup script), you may see failure messages about the SQL database. You may ignore these messages. CMS setup takes several minutes to complete.

Issue 1.0 December 2003 55

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Avaya 12 manual Activating customer options

Contents

Avaya Call Management System CMS Comments Preface Installing CMS patches Copying customer data Related documents Overview Technician support for the United States Frequently asked questions FAQsSupport Customer support for the United States Preparing for the upgrade Remote support Required documentationTrouble escalation Hardware additions Switch compatibility Software considerations Customization issues Disk mirroring Parts list CMS CD-ROM Checking for printer requests and large mail files Checking for ACD More /etc/hosts Ls -l /etc/hosts Issue 1.0 December 2003 Page Extracting the customer’s administration and options Cvueextract Error Tail -f /var/tmp/new/var/log/cvuelog Following message about supported tape drives is displayed To add temporary ACD Enter cmsadm Extracting the customer’s administration and options Following message is displayed Extracting the customer’s administration and options Nnnnn blocks Following messages are displayed and you continue with Step Isql will not be installed in the upgraded system Odbc will be installed Pg /var/tmp/new/var/log/cvuelog Usr/sbin/shutdown -y -i0 -g0 Ls -l /dev/dsk/c0t0d0s0 Prerequisites Removing and replacing disk drives Removing and labeling the old disk drives Disk upgrade procedures Disk upgrade procedures Installing the new boot disk drive Booting up the system with the new boot disk drive Boot /sbus@3,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Boot /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Enter pkginfo -x cms Press Enter to accept the default value Opt/informix/bin/setenv Checking the status of the boot disk driveOnstat -d egrep On-Line Checking the status of the tape drives Verifying that the upgrade can continueLs -l /dev/rmt/*mbn wc -l Page Procedure Procedure Eject cdrom Installing CMS patchesEtc/init.d/volmgt stop Etc/init.d/volmgt start Page Cvuecopy Copying customer data CD-ROM Verifying files using pkgchk Nohup ./verifyfileproperties /nohup.out Comparing directory and file permissionsCd /cdrom/cdrom0 Verifyfileproperties Ln -s ./inet/hosts /etc/hosts Linking the /etc/hosts file Press Enter Message similar to the following is displayed Installing the remaining disk drives Verifying that the system recognizes all disk drives Page Metastat grep State grep -v Okay pg Checking the status of the disksOnstat -d egrep PDX pg One of the following occurs Metadb Cvueactivate Activating customer optionsTail -f /var/log/cvuelog Activating customer options Page Activating customer options Adminsave/init.d.completed Enter cd /adminsave/init.dEnter cd /cdrom/cdrom0 Script name Description How to recover Removing temporary ACD Verifying that CMS is operating Turning on CMS Cat /var/log/cvuelog grep merged manually pg Checking manual merge discrepancies Checking Free Space Allocation Turning on Visual Vectors server optional Updating the switch setupAom start Removing the upgrade files Setting the Informix configuration parametersCvuecleanup Cvuecleanup process is complete...Wed Aug 23 135600 MDT Migrating customer data Migrating system administration data Pg /cms/migrate/r3mig.log Field Value to enter or option to select Migrating agent and call center administration data Agent/Call Center Admin data Vi /etc/default/login Resetting the Console parameter Replacing the customer’s tapes Turning the upgraded system over to the customerOnstat -d egrep PDX pg