Required documentation, Remote support | Avaya 12 specs

Preparing for the upgrade

Verifying that the customer has prepared their system for an upgrade

Before a CUE upgrade begins, maintenance backups and a CMSADM backup must be done by the customer. If the customer has not done these backups, the upgrade cannot begin. Refer the customer to Avaya Call Management System (CMS) Release 12 CMS Upgrade Express (CUE) Customer Requirements. Verify that the backups have been done as described in the Customer Requirements document before you begin the upgrade.

Required documentation

The site technician must have a copy of these instructions before beginning the upgrade.

Remote support

All upgrade procedures are done at the customer site. However, when the upgrade is being supported by remote personnel, such as CMS Provisioning, the system commands used in this document should be done by the remote personnel so that they can monitor the progress of the upgrade. Run the commands from the local console only when instructed to do so, or when there is no remote support.

Trouble escalation

If problems occur during the upgrade procedure:

1.Escalate the problem through normal channels.

2.Inspect the upgrade log file that is located at /var/log/cvuelog.

3.If the problem persists, shut down the system, reinstall the customer’s old disk configuration, and bring the system back up under the old CMS load.

8 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express

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Avaya 12 manual Required documentation, Remote support, Trouble escalation

Contents

Avaya Call Management System CMS Comments Preface Installing CMS patches Copying customer data Overview Related documents Frequently asked questions FAQs SupportCustomer support for the United States Technician support for the United States Preparing for the upgrade Trouble escalation Required documentationRemote support Switch compatibility Hardware additions Customization issues Software considerations Parts list Disk mirroring Checking for printer requests and large mail files CMS CD-ROM Checking for ACD Ls -l /etc/hosts More /etc/hosts Issue 1.0 December 2003 Page Extracting the customer’s administration and options Cvueextract Error Following message about supported tape drives is displayed Tail -f /var/tmp/new/var/log/cvuelog To add temporary ACD Enter cmsadm Extracting the customer’s administration and options Following message is displayed Extracting the customer’s administration and options Nnnnn blocks Following messages are displayed and you continue with Step Isql will not be installed in the upgraded system Odbc will be installed Pg /var/tmp/new/var/log/cvuelog Ls -l /dev/dsk/c0t0d0s0 Usr/sbin/shutdown -y -i0 -g0 Removing and replacing disk drives Prerequisites Disk upgrade procedures Removing and labeling the old disk drives Disk upgrade procedures Installing the new boot disk drive Booting up the system with the new boot disk drive Boot /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Boot /sbus@3,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Press Enter to accept the default value Enter pkginfo -x cms Onstat -d egrep On-Line Checking the status of the boot disk driveOpt/informix/bin/setenv Ls -l /dev/rmt/*mbn wc -l Verifying that the upgrade can continueChecking the status of the tape drives Page Procedure Procedure Etc/init.d/volmgt stop Etc/init.d/volmgt start Installing CMS patchesEject cdrom Page Copying customer data Cvuecopy CD-ROM Verifying files using pkgchk Comparing directory and file permissions Cd /cdrom/cdrom0Verifyfileproperties Nohup ./verifyfileproperties /nohup.out Linking the /etc/hosts file Ln -s ./inet/hosts /etc/hosts Installing the remaining disk drives Press Enter Message similar to the following is displayed Verifying that the system recognizes all disk drives Page Checking the status of the disks Onstat -d egrep PDX pg One of the following occursMetadb Metastat grep State grep -v Okay pg Tail -f /var/log/cvuelog Activating customer optionsCvueactivate Activating customer options Page Activating customer options Enter cd /cdrom/cdrom0 Enter cd /adminsave/init.dAdminsave/init.d.completed Script name Description How to recover Removing temporary ACD Turning on CMS Verifying that CMS is operating Checking manual merge discrepancies Cat /var/log/cvuelog grep merged manually pg Checking Free Space Allocation Aom start Updating the switch setupTurning on Visual Vectors server optional Cvuecleanup Setting the Informix configuration parametersRemoving the upgrade files Cvuecleanup process is complete...Wed Aug 23 135600 MDT Migrating system administration data Migrating customer data Field Value to enter or option to select Pg /cms/migrate/r3mig.log Migrating agent and call center administration data Agent/Call Center Admin data Resetting the Console parameter Vi /etc/default/login Onstat -d egrep PDX pg Turning the upgraded system over to the customerReplacing the customer’s tapes