Installing CMS patches Copying customer data | Avaya 12 guide

Contents

Copying and activating the customer’s administration and options	41
Installing CMS patches	43
Copying customer data	45
Checking file differences between the old system and the new system	47
Verifying files using pkgchk	47
Comparing directory and file permissions	48
Linking the /etc/hosts file	49
Installing the remaining disk drives	50
Verifying that the system recognizes all disk drives	51
Checking the status of the disks	53
Activating customer options	54
Recovering from failed installation scripts	58
Removing temporary ACD 1	60
Turning on CMS	61
Verifying that CMS is operating	61
Checking “manual merge” discrepancies	62
Checking Free Space Allocation	63
Turning on Visual Vectors server (optional)	64
Updating the switch setup	64
Setting the Informix configuration parameters	65
Removing the upgrade files	65
Migrating customer data	67
Migrating system administration data	67
Migrating agent and call center administration data	69
Resetting the CONSOLE parameter	71
Replacing the customer’s tapes	72
Checking the status of the disks	72
Turning the upgraded system over to the customer	72

4 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express

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Avaya 12 manual Installing CMS patches Copying customer data

Contents

Avaya Call Management System CMS Comments Preface Installing CMS patches Copying customer data Overview Related documents Frequently asked questions FAQs SupportCustomer support for the United States Technician support for the United States Preparing for the upgrade Remote support Required documentationTrouble escalation Switch compatibility Hardware additions Customization issues Software considerations Parts list Disk mirroring Checking for printer requests and large mail files CMS CD-ROM Checking for ACD Ls -l /etc/hosts More /etc/hosts Issue 1.0 December 2003 Page Extracting the customer’s administration and options Cvueextract Error Following message about supported tape drives is displayed Tail -f /var/tmp/new/var/log/cvuelog To add temporary ACD Enter cmsadm Extracting the customer’s administration and options Following message is displayed Extracting the customer’s administration and options Nnnnn blocks Following messages are displayed and you continue with Step Isql will not be installed in the upgraded system Odbc will be installed Pg /var/tmp/new/var/log/cvuelog Ls -l /dev/dsk/c0t0d0s0 Usr/sbin/shutdown -y -i0 -g0 Removing and replacing disk drives Prerequisites Disk upgrade procedures Removing and labeling the old disk drives Disk upgrade procedures Installing the new boot disk drive Booting up the system with the new boot disk drive Boot /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Boot /sbus@3,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Press Enter to accept the default value Enter pkginfo -x cms Opt/informix/bin/setenv Checking the status of the boot disk driveOnstat -d egrep On-Line Checking the status of the tape drives Verifying that the upgrade can continueLs -l /dev/rmt/*mbn wc -l Page Procedure Procedure Eject cdrom Installing CMS patchesEtc/init.d/volmgt stop Etc/init.d/volmgt start Page Copying customer data Cvuecopy CD-ROM Verifying files using pkgchk Comparing directory and file permissions Cd /cdrom/cdrom0Verifyfileproperties Nohup ./verifyfileproperties /nohup.out Linking the /etc/hosts file Ln -s ./inet/hosts /etc/hosts Installing the remaining disk drives Press Enter Message similar to the following is displayed Verifying that the system recognizes all disk drives Page Checking the status of the disks Onstat -d egrep PDX pg One of the following occursMetadb Metastat grep State grep -v Okay pg Cvueactivate Activating customer optionsTail -f /var/log/cvuelog Activating customer options Page Activating customer options Adminsave/init.d.completed Enter cd /adminsave/init.dEnter cd /cdrom/cdrom0 Script name Description How to recover Removing temporary ACD Turning on CMS Verifying that CMS is operating Checking manual merge discrepancies Cat /var/log/cvuelog grep merged manually pg Checking Free Space Allocation Turning on Visual Vectors server optional Updating the switch setupAom start Removing the upgrade files Setting the Informix configuration parametersCvuecleanup Cvuecleanup process is complete...Wed Aug 23 135600 MDT Migrating system administration data Migrating customer data Field Value to enter or option to select Pg /cms/migrate/r3mig.log Migrating agent and call center administration data Agent/Call Center Admin data Resetting the Console parameter Vi /etc/default/login Replacing the customer’s tapes Turning the upgraded system over to the customerOnstat -d egrep PDX pg