Enter cd /adminsave/init.d, Enter cd /cdrom/cdrom0 | Avaya 12

Copying and activating the customer’s administration and options

Recovering from failed installation scripts

If an error message is displayed, such as the following, a failure occurred in one of the installation scripts.

ERROR[1]: FUNCTION S00install_sql() FAILED at <time stamp> script /adminsave/init.d/S00install_sql failed

You may be able to recover and continue with the upgrade. Some of the installation scripts can be skipped during this part of the upgrade. However, any script that is skipped during this part of the upgrade must be installed later using the standard software installation procedures found in the CMS software installation document.

The following table lists all of the possible software installation scripts, and explains what to do if one of them fails during the upgrade. When identifying the installation scripts, be aware that each script is numbered with a prefix (for example, S04) before the script name.

	Script name	Description		How to recover


	install_sql	ISQL software	All of these scripts install optional software or
			drivers needed by the customer. You can skip the
	install_nts	NTS drivers	drivers needed by the customer. You can skip the
	install_nts	NTS drivers	script and reinstall the software later. To skip the
			script:
	install_odbcX_X	ODBC software	script:
	install_odbcX_X	ODBC software	1.	Enter: cd /adminsave/init.d
	init_visual_vectors	Visual Vectors software	2. Enter: mv scriptname /adminsave/ where
	init_visual_vectors	Visual Vectors software	scriptname is the name of the script.
			scriptname is the name of the script.
			3.	Enter: cd /cdrom/cdrom0
			4.	Run the ./cvue_activate command again.
			5.	Install the software package that you skipped
			before you migrate the customer’s data.
			After each script is executed, a copy of the script is
			automatically moved to the directory
			/adminsave/init.d.completed.

58 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express

Image 58

Avaya 12 manual Enter cd /adminsave/init.d, Enter cd /cdrom/cdrom0, Adminsave/init.d.completed

Contents

Avaya Call Management System CMS Comments Preface Installing CMS patches Copying customer data Overview Related documents Customer support for the United States Frequently asked questions FAQsSupport Technician support for the United States Preparing for the upgrade Remote support Required documentationTrouble escalation Switch compatibility Hardware additions Customization issues Software considerations Parts list Disk mirroring Checking for printer requests and large mail files CMS CD-ROM Checking for ACD Ls -l /etc/hosts More /etc/hosts Issue 1.0 December 2003 Page Extracting the customer’s administration and options Cvueextract Error Following message about supported tape drives is displayed Tail -f /var/tmp/new/var/log/cvuelog To add temporary ACD Enter cmsadm Extracting the customer’s administration and options Following message is displayed Extracting the customer’s administration and options Nnnnn blocks Following messages are displayed and you continue with Step Isql will not be installed in the upgraded system Odbc will be installed Pg /var/tmp/new/var/log/cvuelog Ls -l /dev/dsk/c0t0d0s0 Usr/sbin/shutdown -y -i0 -g0 Removing and replacing disk drives Prerequisites Disk upgrade procedures Removing and labeling the old disk drives Disk upgrade procedures Installing the new boot disk drive Booting up the system with the new boot disk drive Boot /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Boot /sbus@3,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Press Enter to accept the default value Enter pkginfo -x cms Opt/informix/bin/setenv Checking the status of the boot disk driveOnstat -d egrep On-Line Checking the status of the tape drives Verifying that the upgrade can continueLs -l /dev/rmt/*mbn wc -l Page Procedure Procedure Eject cdrom Installing CMS patchesEtc/init.d/volmgt stop Etc/init.d/volmgt start Page Copying customer data Cvuecopy CD-ROM Verifying files using pkgchk Verifyfileproperties Comparing directory and file permissionsCd /cdrom/cdrom0 Nohup ./verifyfileproperties /nohup.out Linking the /etc/hosts file Ln -s ./inet/hosts /etc/hosts Installing the remaining disk drives Press Enter Message similar to the following is displayed Verifying that the system recognizes all disk drives Page Metadb Checking the status of the disksOnstat -d egrep PDX pg One of the following occurs Metastat grep State grep -v Okay pg Cvueactivate Activating customer optionsTail -f /var/log/cvuelog Activating customer options Page Activating customer options Adminsave/init.d.completed Enter cd /adminsave/init.dEnter cd /cdrom/cdrom0 Script name Description How to recover Removing temporary ACD Turning on CMS Verifying that CMS is operating Checking manual merge discrepancies Cat /var/log/cvuelog grep merged manually pg Checking Free Space Allocation Turning on Visual Vectors server optional Updating the switch setupAom start Removing the upgrade files Setting the Informix configuration parametersCvuecleanup Cvuecleanup process is complete...Wed Aug 23 135600 MDT Migrating system administration data Migrating customer data Field Value to enter or option to select Pg /cms/migrate/r3mig.log Migrating agent and call center administration data Agent/Call Center Admin data Resetting the Console parameter Vi /etc/default/login Replacing the customer’s tapes Turning the upgraded system over to the customerOnstat -d egrep PDX pg