Copying and activating the customer’s administration and options

3.In the R3 Migrate Data window, select the options and enter the values that are indicated in the following table:

Field

Value to enter or option to select

 

 

 

 

Device name

The tape drive device name

 

 

Data Type

Agent/Call Center Admin data

 

 

Specify ACD(s)

All ACDs

 

 

4.Press Enter to access the action list in the top right corner.

5.Select Run and press Enter.

The progress of the migration is displayed in the Status field. When the migration ends, the system indicates the success or failure of the migration in this field.

6.Press F3 and select the UNIX option to display the UNIX prompt.

7.Enter:

pg /cms/migrate/r3mig.log

The customer migration log is displayed.

8.Look at the contents of the customer migration log and take any necessary corrective action. For help with interpreting the log, contact technical support or your customer representative.

9.To exit the UNIX window, enter: exit

10.Select System Setup > CMS State to put CMS into multiuser mode.

11.Continue with Resetting the CONSOLE parameter on page 71.

70 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express

Page 70
Image 70
Avaya 12 manual Agent/Call Center Admin data