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555-233-001 manual
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126 pages, 1.07 Mb
555-233-001
Issue 2
November 2000
DEFINITY ONE
™
Communications System
Release 3.0
Overview
Contents
Main
Page
Contents
About This Document vii
1 Introduction 1-1
2 Desktop/Console Solutions 2-1
3 Adjuncts 3-1
4I
5 Call Center 5-1
6 Wireless Solutions 6-1
7 Computer Telephony Integration 7-1
8 Telecommuting/Virtual Office 8-1
9 System Administration 9-1
10 Networking 10-1
11 SNMP Native Agent Software 11-1
Index IN-1
Appendix A: Features A-1
About This Document
Purpose
Intended audiences
How to use this document
Conventions used in this document
Security
Trademarks
How to order documentation
How to comment on this document
1
DEFINITY ONE Communications System
Whats new in release 3.0
AUDIX
DEFINITY Site Administration (DSA)
Call Center
Web browser access
Call Accounting
Starter packages
System administration
MasterDirectory and PhoneLine
AMIS Analog Networking
Hardware
Compact modular cabinet
Page
Software
Reliability
Incomparable service
Page
2
Telephones for the global marketplace
Digital DCP telephones
Page
Page
Page
Page
Page
Page
Analog (single-line) telephones
Page
Page
Attendant Consoles
DEFINITY Attendant Console
DEFINITY PC Console
Page
Page
3
Power Systems
On hold and delayed announcement systems
Headsets
3
Audio and visual paging
Alerts and sensors
External speakerphones
Security devices
Call Accounting Systems
3
Page
4
Application overview of AUDIX
Additional sources of information
Accessing AUDIX Administration
Using DEFINITY Site Administration (DSA)
Review and test the DSA connection
Using Telnet to access AUDIX Administration
Features of AUDIX
Voice Messaging
Voice mailbox
Page
TCP/IP
* *
Avaya Message Manager
Page
Page
FAX Messaging
*H*4
Automated Attendant
Bulletin Board
CornerStone Software
Page
5
Automatic Call Distribution (ACD)
Page
Page
Basic Call Management System
Attendant Vectoring
Call Center Basic
Call Center Deluxe
Call Center Elite
CentreVu Virtual Routing
CentreVu Advocate
BCMS Vu
CentreVu CT
Requirements
CentreVu Call Management System (CMS)
CMS add-on packages
CentreVu Supervisor
CentreVu Explorer II
CentreVu Visual Vectors
CentreVu Compact Call Center Solutions Packages
Page
6
Medium-Range mobility
Long-Range mobility
6
DEFINITY Wireless Business System PWT
Application Starter Package
7
Server-Based solutions
Third-Party applications
7
DEFINITY IP Softphone
Page
8
DEFINITY ONE features for telecommuting
Remote Call Coverage/ Call Forwarding Off-Net/Coverage of Calls Redirected Off-Net
Extended User Administration of Redirected Calls (Telecommuting Access)
Personal Station Access
Pipeline 15
8
DEFINITY Extender
AUDIX features for telecommuting
Remote Max
9
DEFINITY Site Administration release 1.5
Page
Page
Terminal administration
Portless Administration/Administration Without Hardware
Automatic Station Relocation/Terminal Translation Initialization
Scheduling
Basic reporting
Performance measurements
ECS Reports Generator
Call Charge information
Call Detail Recording
Call Detail Recording features
Variable format records
Call Detail Recording devices
Security
Call restrictions
Page
Page
10
Uniform Dial Plan
Distributed Communication System Integrated SDN and Non-Integrated SDN
Distributed Communications System and ISDN
DEFINITY ONE DCS networks
QSIG global networking
World-Class Routing
Network management features
Time of Day Routing
Automatic Route Selection
Automatic Alternate Routing
Generalized Route Selection
Facility Restriction Level
Authorization codes
Network interfaces and equipment
Trunk group circuits
Digital interfaces
ISDN
Centralized Attendant Service
Main/Satellite/Tributary
Electronic Tandem Network
Page
11
Agent Administration
DEFINITY Data
Via the SNMP MIB
Via the SNMP
SNMP Traps
DEFINITY ONE Co-Resident Modules
GAM
WatchDog
11
Page
A
Automatic routing features
Basic features
Page
Page
Page
Call Center features
Page
Private networking features
Trunk group features
Page
Index
Numerals
B
C
D
E Index
E
F
G
H
I
N
O
P
Q
T
U
V
W