Definity ONE Communications System | Avaya 555-233-001 instruction

DEFINITY ONE™ Communications System

Release 3.0

Overview

555-233-001 Issue 2 November 2000

Image 1

Avaya 555-233-001 manual Definity ONE Communications System

Contents

Definity ONE Communications System Avaya Web Contents Adjuncts Contents Computer Telephony Integration Index IN-1 About This Document How to use this documentPurpose Intended audiences Security Conventions used in this documentConventions used in this document About This Document Trademarks About This Document Trademarks How to comment on this document How to order documentationHow to order documentation About This Document Definity ONE Communications System Introduction Definity ONE Communications System Introduction What’s new in release Definity Site Administration DSA Introduction Definity Site Administration DSACall Center Web browser access Introduction Web browser accessCall Accounting Starter packages System administration Introduction System administrationMasterDirectory and PhoneLine Hardware Amis Analog NetworkingCompact modular cabinet Amis Analog Networking Introduction 3 4 Hardware Introduction Reliability SoftwareSoftware Introduction Incomparable service Introduction Incomparable service Incomparable service Introduction Telephones for the global marketplace Desktop/Console Solutions Digital DCP telephones Series digital telephones Overview Series digital telephones Series digital telephones Feature Series Telephones 7300/ATL-Series hybrid telephones Requirements Analog single-line telephones Series analog telephones Series analog telephones Attendant Consoles Attendant Consoles Desktop/Console SolutionsDefinity Attendant Console Definity PC Console Requirements Attendant Consoles Desktop/Console Solutions Adjuncts Power Systems Headsets On hold and delayed announcement systemsOn hold and delayed announcement systems Adjuncts Alerts and sensors Audio and visual pagingExternal speakerphones Security devices Call Accounting Systems Adjuncts Call Accounting Systems Call Accounting Systems Adjuncts Call Accounting Systems Adjuncts Application overview of Audix Intuity Audix Messaging Using Definity Site Administration DSA Accessing Audix AdministrationAdditional sources of information Additional sources of information Ntuity Audix Messaging Review and test the DSA connection Accessing Audix Administration Ntuity Audix Messaging Using Telnet to access Audix Administration Features of Audix Ntuity Audix Messaging Features of AudixVoice Messaging Voice mailbox Features of Audix Intuity Audix Messaging Category Description TCP/IP Avaya Message Manager Function Description Features of Audix Intuity Audix Messaging Automated Attendant FAX Messaging CornerStone Software Bulletin Board Features of Audix Intuity Audix Messaging Call Center Automatic Call Distribution ACD Call Center Automatic Call Distribution ACD Group C General Information Automatic Call Distribution ACD Call Center Basic Call Management System Call Center Basic Call Management System Call Center Basic Attendant VectoringAttendant Vectoring Call Center Call Center Elite Call Center DeluxeCall Center Deluxe CentreVu Virtual Routing Call Center CentreVu Virtual Routing CentreVu Advocate Call Center CentreVu Advocate Bcms Vu Call Center Bcms Vu Requirements CentreVu CTCentreVu CT Call Center CentreVu Call Management System CMS Call Center CentreVu Call Management System CMS CentreVu Supervisor CMS add-on packagesCMS add-on packages Call Center CentreVu Explorer CentreVu Compact Call Center Solutions Packages CentreVu Compact Call Center Solutions PackagesCentreVu Visual Vectors CentreVu Compact Call Center Solutions Packages Medium-Range mobility Wireless Solutions Long-Range mobility Long-Range mobility Wireless Solutions Long-Range mobility Definity Wireless Business System PWT Application Starter Package Application Starter Package Wireless Solutions Computer Telephony Integration Server-Based solutions Third-Party applications Server-Based solutions Computer Telephony Integration Definity IP Softphone Computer Telephony Integration Definity IP Softphone Definity IP Softphone Computer Telephony Integration Personal Station Access Definity ONE features for telecommutingTelecommuting/Virtual Office Station Security Codes PipelinePipeline Telecommuting/Virtual Office Definity Extender Audix features for telecommutingDefinity Extender Telecommuting/Virtual Office Starter application package Remote MaxRemote Max Telecommuting/Virtual Office Definity Site Administration release System Administration Definity Site Administration release System Administration ~ VDN Portless Administration/Administration Without Hardware Terminal administrationTerminal administration System Administration Scheduling Scheduling System Administration Basic reporting Basic reporting System AdministrationPerformance measurements ECS Reports Generator Performance measurements System Administration Call Charge information Call Charge information System Administration Call Detail Recording System Administration Call Detail Recording featuresCall Detail Recording Variable format records Call Detail Recording devices Security System AdministrationCall restrictions Starter application package System Administration Starter application package System Administration Uniform Dial Plan Networking Distributed Communications System and Isdn Qsig global networking Definity ONE DCS networksDefinity ONE DCS networks Networking World-Class Routing Networking World-Class Routing Network management features Networking Network management featuresTime of Day Routing Automatic Route Selection Generalized Route Selection Automatic Alternate Routing Facility Restriction Level Authorization codes Trunk group circuits Network interfaces and equipmentNetwork interfaces and equipment Networking Isdn Digital interfaces Centralized Attendant Service Networking Centralized Attendant ServiceMain/Satellite/Tributary Electronic Tandem Network Networking Electronic Tandem Network Starter application package Networking Snmp Native Agent Software Agent AdministrationDefinity Data Via the Snmp MIB Definity ONE Co-Resident Modules Snmp TrapsVia the Snmp WatchDog License Server Logins and the LACDefinity ONE Co-Resident Modules Snmp Native Agent Software 11-4 Issue 2 November Automatic routing features Features Basic features Features Basic features Basic features Features Basic features Features Basic features Features Call Center features Features Call Center features Call Center features Features Private networking features Features Private networking features Trunk group features Features Trunk group features Trunk group features Features Numerals Index Conversant Index Medium range 10-4 Overview Issue 2 November IN-5 IN-6