Introduction | Avaya 555-233-001 instruction

1 Introduction

The DEFINITY ONE Communications System (DEFINITY ONE) Release 3.0 provides Avaya customers an integrated set of applications that are administered through an easy-to-use interface. DEFINITY ONE offers sophisticated business features and functionality, such as voice mail, call center, and networking. The system is applicable to a single site or a network within large business satellite offices or worldwide branch offices.

Release 3.0 includes DEFINITY Release 9, INTUITY AUDIX Release 4.4, and DEFINITY Site Administration (DSA) Release 1.5, loaded on a single NT-based platform. Application integration results in easy administration on the Windows NT 4.0 operating system. In addition, outside adjuncts and associated connectivity and maintenance costs are eliminated and functionality is consolidated into a single cabinet. This creates a cost- effective platform.

The Application Starter Packages offer an array of prepackaged advanced applications that effectively help manage time and communication processes. DEFINITY ONE starter packages include:

•Automatic Call Distribution (ACD)

•Networking

•Virtual Office

DEFINITY ONE allows for business growth without additional investment. The circuit packs, phones, and cabinet (in some cases) can be reused in a larger DEFINITY system.

DEFINITY ONE Communications System

DEFINITY ONE with DEFINITY Release 9 software allows full functionality, including support for the 4600-, 6200-, 6400-, 7400-, and 8400-series telephones and terminals. The following features are offered:

•DEFINITY station and trunk circuit packs, such as C-LAN and IP trunk

•Asynchronous Transfer Mode (ATM) and features, such as telecommuting

•Integrated Services Digital Network-Primary Rate Interface (ISDN-PRI) access and Distributed Communications System (DCS) and QSIG private networking

See Appendix A, Features for a complete list of DEFINITY ONE features.

Overview
555-233-001 — Issue 2 — November 2000	1-1

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Avaya 555-233-001 manual Introduction, Definity ONE Communications System

Contents

Definity ONE Communications System Avaya Web Contents Adjuncts Contents Computer Telephony Integration Index IN-1 Intended audiences How to use this documentAbout This Document Purpose Conventions used in this document About This Document Conventions used in this documentSecurity Trademarks About This Document Trademarks How to order documentation About This Document How to order documentationHow to comment on this document Definity ONE Communications System Introduction Definity ONE Communications System Introduction What’s new in release Call Center Definity Site Administration DSADefinity Site Administration DSA Introduction Starter packages Web browser accessWeb browser access Introduction Call Accounting MasterDirectory and PhoneLine System administrationSystem administration Introduction Amis Analog Networking Introduction Amis Analog NetworkingHardware Compact modular cabinet 3 4 Hardware Introduction Software Introduction SoftwareReliability Incomparable service Introduction Incomparable service Incomparable service Introduction Telephones for the global marketplace Desktop/Console Solutions Digital DCP telephones Series digital telephones Overview Series digital telephones Series digital telephones Feature Series Telephones 7300/ATL-Series hybrid telephones Requirements Analog single-line telephones Series analog telephones Series analog telephones Definity PC Console Attendant Consoles Desktop/Console SolutionsAttendant Consoles Definity Attendant Console Requirements Attendant Consoles Desktop/Console Solutions Adjuncts Power Systems On hold and delayed announcement systems Adjuncts On hold and delayed announcement systemsHeadsets Security devices Audio and visual pagingAlerts and sensors External speakerphones Call Accounting Systems Adjuncts Call Accounting Systems Call Accounting Systems Adjuncts Call Accounting Systems Adjuncts Application overview of Audix Intuity Audix Messaging Additional sources of information Ntuity Audix Messaging Accessing Audix AdministrationUsing Definity Site Administration DSA Additional sources of information Review and test the DSA connection Accessing Audix Administration Ntuity Audix Messaging Using Telnet to access Audix Administration Voice Messaging Features of AudixFeatures of Audix Ntuity Audix Messaging Voice mailbox Features of Audix Intuity Audix Messaging Category Description TCP/IP Avaya Message Manager Function Description Features of Audix Intuity Audix Messaging Automated Attendant FAX Messaging CornerStone Software Bulletin Board Features of Audix Intuity Audix Messaging Call Center Automatic Call Distribution ACD Call Center Automatic Call Distribution ACD Group C General Information Automatic Call Distribution ACD Call Center Basic Call Management System Call Center Basic Call Management System Attendant Vectoring Call Center Attendant VectoringCall Center Basic Call Center Deluxe Call Center DeluxeCall Center Elite CentreVu Virtual Routing Call Center CentreVu Virtual Routing CentreVu Advocate Call Center CentreVu Advocate Bcms Vu Call Center Bcms Vu CentreVu CT Call Center CentreVu CTRequirements CentreVu Call Management System CMS Call Center CentreVu Call Management System CMS CMS add-on packages Call Center CMS add-on packagesCentreVu Supervisor CentreVu Explorer CentreVu Visual Vectors CentreVu Compact Call Center Solutions PackagesCentreVu Compact Call Center Solutions Packages CentreVu Compact Call Center Solutions Packages Medium-Range mobility Wireless Solutions Long-Range mobility Long-Range mobility Wireless Solutions Long-Range mobility Definity Wireless Business System PWT Application Starter Package Application Starter Package Wireless Solutions Computer Telephony Integration Server-Based solutions Third-Party applications Server-Based solutions Computer Telephony Integration Definity IP Softphone Computer Telephony Integration Definity IP Softphone Definity IP Softphone Computer Telephony Integration Telecommuting/Virtual Office Definity ONE features for telecommutingPersonal Station Access Pipeline Telecommuting/Virtual Office PipelineStation Security Codes Definity Extender Telecommuting/Virtual Office Audix features for telecommutingDefinity Extender Remote Max Telecommuting/Virtual Office Remote MaxStarter application package Definity Site Administration release System Administration Definity Site Administration release System Administration ~ VDN Terminal administration System Administration Terminal administrationPortless Administration/Administration Without Hardware Scheduling Scheduling System Administration Performance measurements Basic reporting System AdministrationBasic reporting ECS Reports Generator Performance measurements System Administration Call Charge information Call Charge information System Administration Variable format records Call Detail Recording featuresCall Detail Recording System Administration Call Detail Recording Call restrictions Security System AdministrationCall Detail Recording devices Starter application package System Administration Starter application package System Administration Uniform Dial Plan Networking Distributed Communications System and Isdn Definity ONE DCS networks Networking Definity ONE DCS networksQsig global networking World-Class Routing Networking World-Class Routing Automatic Route Selection Network management featuresNetwork management features Networking Time of Day Routing Generalized Route Selection Automatic Alternate Routing Facility Restriction Level Authorization codes Network interfaces and equipment Networking Network interfaces and equipmentTrunk group circuits Isdn Digital interfaces Main/Satellite/Tributary Centralized Attendant ServiceCentralized Attendant Service Networking Electronic Tandem Network Networking Electronic Tandem Network Starter application package Networking Via the Snmp MIB Agent AdministrationSnmp Native Agent Software Definity Data WatchDog Snmp TrapsDefinity ONE Co-Resident Modules Via the Snmp Definity ONE Co-Resident Modules Snmp Native Agent Software Logins and the LACLicense Server 11-4 Issue 2 November Automatic routing features Features Basic features Features Basic features Basic features Features Basic features Features Basic features Features Call Center features Features Call Center features Call Center features Features Private networking features Features Private networking features Trunk group features Features Trunk group features Trunk group features Features Numerals Index Conversant Index Medium range 10-4 Overview Issue 2 November IN-5 IN-6