Call Center features A Features
Overview
555-233-001— Issue 2— November 2000
A-6
•Station User Administration
•Telephone Self Administration
•Temporary Bridged Appearance
•Tenant Partitioning
•Terminal Translation Initialization
•Terminating Extension Group
•Timed Reminder and Attendant Timers
•Transfer
•Transfer — Outgoing Trunk
to Outgoing Trunk
•Translation Copy Protection
•Trunk Flash
•Trunk Group Busy/Warning Indicators to Attendant
•Trunk Identification By Attendant
•Trunk-to-Trunk Transfer
•Visually Impaired Attendant Service
•Voice Message Retrieval
•Voice Terminal Alerting Options
•Voice Terminal Display
•Whisper Page
•World Class Tone Detection
•World Class Tone Generation
Call Center featuresDEFINITY ONE offers the following features designed to help you set up and
maintain a modern Call Center:
•Abandoned Call Search
•Add/Remove Skills
•Agent Call Handling
•Auto-Available Split
•Automatic Call Distribution
•Basic Call Management System
•BCMS-VU (additional cost)
•Best Services Routing (Queue to Best)