Web browser access, Call Accounting | Avaya 555-233-001 guide

Web browser access

1 Introduction

Web browser access

DEFINITY ONE can be administered through a web interface. Using a PEER WEB server through a LAN connection, the administrator can download software (Message Manager, DSA), connect to DEFINITY or Intuity, schedule a backup or look at backup results, restore from a backup, and start PCanywhere to act as a console to

DEFINITY ONE.

Call Accounting

Call Accounting controls communications costs with accurate reporting on calls processed and effective cost-allocation methods. Call Accounting stores call records from phone extensions and assigns costs to the calls. The system also creates ad-hoc reports to manipulate call data and charge-back call expenses to clients or departments. Detection of toll fraud and maintenance of call records are also features of call accounting. Station Message Detail Recording (SMDR) records are written in real time to a file on the local hard disk. Because of ethernet connectivity, this information is easily accessed from anywhere on the LAN or WAN.

Starter packages

DEFINITY ONE Starter Packages are designed to introduce simple, cost-effective advanced applications that allow businesses to start small and grow. Starter Package capacity can increase with business expansion.

The following Starter Packages are available:

•Automatic Call Distribution (ACD)

The ACD Package can establish a call center operation with as few as six agents. It includes the following features:

~ACD distributes calls evenly among agents and provides advanced call- handling capabilities

~Basic Call Management System (BCMS) provides reports on the status of agents, splits, trunks, and incoming calls.

The package can be upgraded to support up to 50 agents.

•Virtual Office

The Virtual Office Starter Package provides voice and data access for off-site workers and telecommuters. This allows workers to remotely access a business LAN or Internet. Users also can receive calls using the same number.

	Overview
1-4	555-233-001 — Issue 2 — November 2000

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Avaya 555-233-001 manual Call Accounting, Starter packages, Web browser access Introduction

Contents

Definity ONE Communications System Avaya Web Contents Contents Adjuncts Computer Telephony Integration Index IN-1 Purpose How to use this documentAbout This Document Intended audiences Conventions used in this document About This Document Conventions used in this documentSecurity Trademarks Trademarks About This Document How to order documentation About This Document How to order documentationHow to comment on this document Introduction Definity ONE Communications System What’s new in release Definity ONE Communications System Introduction Call Center Definity Site Administration DSADefinity Site Administration DSA Introduction Call Accounting Web browser accessWeb browser access Introduction Starter packages MasterDirectory and PhoneLine System administrationSystem administration Introduction Compact modular cabinet Amis Analog NetworkingHardware Amis Analog Networking Introduction Hardware Introduction 3 4 Software Introduction SoftwareReliability Incomparable service Incomparable service Introduction Incomparable service Introduction Desktop/Console Solutions Telephones for the global marketplace Digital DCP telephones Series digital telephones Overview Series digital telephones Series digital telephones Feature Series Telephones 7300/ATL-Series hybrid telephones Requirements Analog single-line telephones Series analog telephones Series analog telephones Definity Attendant Console Attendant Consoles Desktop/Console SolutionsAttendant Consoles Definity PC Console Requirements Attendant Consoles Desktop/Console Solutions Power Systems Adjuncts On hold and delayed announcement systems Adjuncts On hold and delayed announcement systemsHeadsets External speakerphones Audio and visual pagingAlerts and sensors Security devices Call Accounting Systems Call Accounting Systems Adjuncts Call Accounting Systems Adjuncts Call Accounting Systems Adjuncts Intuity Audix Messaging Application overview of Audix Additional sources of information Accessing Audix AdministrationUsing Definity Site Administration DSA Additional sources of information Ntuity Audix Messaging Accessing Audix Administration Ntuity Audix Messaging Review and test the DSA connection Using Telnet to access Audix Administration Voice Messaging Features of AudixFeatures of Audix Ntuity Audix Messaging Features of Audix Intuity Audix Messaging Voice mailbox Category Description TCP/IP Avaya Message Manager Function Description Features of Audix Intuity Audix Messaging FAX Messaging Automated Attendant Bulletin Board CornerStone Software Features of Audix Intuity Audix Messaging Call Center Automatic Call Distribution ACD Automatic Call Distribution ACD Call Center Group C General Information Automatic Call Distribution ACD Call Center Basic Call Management System Basic Call Management System Call Center Attendant Vectoring Call Center Attendant VectoringCall Center Basic Call Center Deluxe Call Center DeluxeCall Center Elite CentreVu Virtual Routing CentreVu Virtual Routing Call Center CentreVu Advocate CentreVu Advocate Call Center Bcms Vu Bcms Vu Call Center CentreVu CT Call Center CentreVu CTRequirements CentreVu Call Management System CMS CentreVu Call Management System CMS Call Center CMS add-on packages Call Center CMS add-on packagesCentreVu Supervisor CentreVu Explorer CentreVu Visual Vectors CentreVu Compact Call Center Solutions PackagesCentreVu Compact Call Center Solutions Packages CentreVu Compact Call Center Solutions Packages Wireless Solutions Medium-Range mobility Long-Range mobility Wireless Solutions Long-Range mobility Definity Wireless Business System PWT Long-Range mobility Application Starter Package Wireless Solutions Application Starter Package Server-Based solutions Computer Telephony Integration Server-Based solutions Computer Telephony Integration Third-Party applications Definity IP Softphone Definity IP Softphone Computer Telephony Integration Definity IP Softphone Computer Telephony Integration Telecommuting/Virtual Office Definity ONE features for telecommutingPersonal Station Access Pipeline Telecommuting/Virtual Office PipelineStation Security Codes Definity Extender Telecommuting/Virtual Office Audix features for telecommutingDefinity Extender Remote Max Telecommuting/Virtual Office Remote MaxStarter application package System Administration Definity Site Administration release Definity Site Administration release System Administration ~ VDN Terminal administration System Administration Terminal administrationPortless Administration/Administration Without Hardware Scheduling System Administration Scheduling Performance measurements Basic reporting System AdministrationBasic reporting Performance measurements System Administration ECS Reports Generator Call Charge information System Administration Call Charge information Call Detail Recording Call Detail Recording featuresCall Detail Recording System Administration Variable format records Call restrictions Security System AdministrationCall Detail Recording devices Starter application package System Administration Starter application package System Administration Networking Uniform Dial Plan Distributed Communications System and Isdn Definity ONE DCS networks Networking Definity ONE DCS networksQsig global networking World-Class Routing World-Class Routing Networking Time of Day Routing Network management featuresNetwork management features Networking Automatic Route Selection Automatic Alternate Routing Generalized Route Selection Authorization codes Facility Restriction Level Network interfaces and equipment Networking Network interfaces and equipmentTrunk group circuits Digital interfaces Isdn Main/Satellite/Tributary Centralized Attendant ServiceCentralized Attendant Service Networking Electronic Tandem Network Electronic Tandem Network Networking Starter application package Networking Definity Data Agent AdministrationSnmp Native Agent Software Via the Snmp MIB Via the Snmp Snmp TrapsDefinity ONE Co-Resident Modules WatchDog Definity ONE Co-Resident Modules Snmp Native Agent Software Logins and the LACLicense Server 11-4 Issue 2 November Features Automatic routing features Basic features Basic features Features Basic features Features Basic features Features Basic features Features Call Center features Call Center features Features Call Center features Features Private networking features Private networking features Features Trunk group features Trunk group features Features Trunk group features Features Index Numerals Index Conversant Medium range 10-4 Overview Issue 2 November IN-5 IN-6