Index
C
Call Accounting 1-4
Call Accounting System for Windows 9-10Call Accounting System Terminal 9-10call accounting systems 3-4, 9-10
Call Accounting System for Windows 9-10Call Accounting System Terminal 9-10
Call Answer 4-6
Call Answering for Nonresident Subscribers, telecommuting 8-3
Call Center
Attendant Vectoring 5-6
Automatic Call Distribution (ACD) 5-2Basic Call Management System 5-5BCMS Vu 5-10
Call Center Basic 5-6
Call Center Deluxe 5-7Call Center Elite 5-7CentreVu Advocate 5-9
CentreVu Call Management System 5-12CentreVu Explorer II 5-14
CentreVu Supervisor 5-13CentreVu Virtual Routing 5-8CentreVu Visual Vectors 5-15DEFINITY ONE functionality 1-3Drop-In Solutions 5-15
features A-6routing 5-1
Call Center Basic 5-6
Call Center Deluxe 5-7
Call Center Drop-In Solutions 5-15Call Center Elite 5-7
Call Charge information 9-8Call Coverage
call redirection 5-4
voice messaging systems 4-2Call Detail Recording 9-9
Call Forwarding All Calls, Interflow 5-4Call Forwarding Off-Net, telecommuting 8-1call management systems
Attendant Vectoring 5-6
CentreVu Call Management System 5-12CentreVu Explorer II 5-14
CentreVu Supervisor 5-13CentreVu Visual Vectors 5-15
call redirection Call Coverage 5-4Interflow 5-4Intraflow 5-4
call restrictions 9-10Calling-Party Name Display 10-2CallMaster digital telephones 5-4central office trunks 10-8
C
Centralized Attendant Service 10-10centralized messaging 10-2CentreVu Advocate 5-9
CentreVu Call Management System 5-12
CentreVu Compact Call Center Drop-In Solutions 5-15CentreVu Explorer II 5-14
CentreVu Supervisor 5-13CentreVu Virtual Routing 5-8CentreVu Visual Vectors 5-15Class of Restriction
reports 9-6Class of Service reports 9-6
Compact Call Center Drop-In Solutions 5-15Compact Modular Cabinets
description 1-6
Computer Telephony Integration Solutions FastCall 7-2
Intuition 7-2Server-Based Solutions 7-1third-party applications 7-2
configurations main/satellite/tributary 10-10
console solutions 2-1, 11-1
CONVERSANT
voice response software 5-1cordless telephones 6-1
D
DEFINITY Communications System DEFINITY ONE functionality 1-1
DEFINITY Extender 8-3
DEFINITY Site Administration (DSA) AUDIX administration 4-2DEFINITY ONE functionality 1-3DEFINITY ONE system administration 9-1system mangement 9-1
DEFINITY Wireless Business System R1 - PWT 6-3
delayed announcement systems 3-2desktop solutions 2-1, 11-1Dialed-Number Identification Service
ACD 5-4
Digit Conversion 10-4digital interfaces 10-9Digital Networking
AUDIX 4-8
Digital Service 1 trunks 10-8Digital Services 1 (DS1) interface
DEFINITY ECS support 10-9multiplexing 10-9
Direct Inward Dialing trunks 10-8
