Avaya 555-233-001 manual Definity Site Administration DSA, Call Center

DEFINITY Site Administration (DSA) 1 Introduction

AUDIX

AUDIX provides a messaging communications solution for unified voice and fax messaging. Accessing voice mail and fax via phone, PC, laptop, and wireless saves the user valuable time. This release of AUDIX includes several enhancements in media, access, and connectivity that offer the first truly “universal” messaging product. AUDIX provides voice, fax, and text messaging together with text-to- speech, and Message Manager functionality on a single processor. The new processor board provides DSP resources for messaging, and support for TCP/IP.

In addition, the AUDIX CornerStone software base has been modified to support co- resident announcements.

DEFINITY Site Administration (DSA)

DEFINITY Site Administration (DSA) is a Windows-based system management tool that provides an easy-to-use interface with DEFINITY and AUDIX. The built-in wizards globally update records, add users, and complete other administrative and maintenance tasks. The system is administered on the Windows-based graphical system administration terminal that has pull-down menus and on-line help. Shortcuts can be created to frequently used commands and to templates for frequently used tasks. A windows-based system access terminal (SAT), with pull-down menus and on-line help for more complex tasks, uses the Graphically Enhanced DEFINITY Interface (GEDI). The standard SAT interface remains available through terminal emulation.

Note: If DSA is run co-resident on the DEFINITY ONE platform, the email notification feature of DSA is not supported.

Call Center

Call Center functionality in DEFINITY ONE consists of the following:

•DEFINITY Basic, Deluxe or Elite Call Center software

•Basic Call Management System (BCMS) monitoring and reporting

•Access to BCMS through DSA using terminal emulation (only one BCMS monitoring/reporting session may be active at one time)

•Scheduled printing of BCMS historical reports is not supported

•BCMS Vu support via the LAN (TN795 processor)

•Call Management System (CMS) support via the C-LAN board

•TSAPI support via the C-LAN board or the LAN (TN795 processor)

•Passageway Direct Connect support

Overview
555-233-001 — Issue 2 — November 2000	1-3