Avaya 555-233-001 manual On hold and delayed announcement systems, Headsets

On hold and delayed announcement systems 3 Adjuncts

On hold and delayed announcement systems

Avaya offers the following external announcement systems for DEFINITY ONE:

•Magic On Hold Express Systems

Magic On Hold Express systems provide businesses with fully customized, professionally produced announcements for customer-specific “on hold” environments. The announcements are delivered to your company from the production studio. Production options include legally licensed background music and/or customized information messages that play when a caller is placed on hold or in queue.

•Magic On Hold Systems

Magic On Hold systems provide businesses up to 3 minutes of continuous radio programming for customer-specific requirements. Production options include legally licensed background music and/or customized information messages that play when a caller is placed on hold or in queue.

•Professional Announcement Recordings

Professional Announcement Recordings (PARs) enhance Auto Attendant, Automatic Call Distribution (ACD), and Integrated Voice Response (IVR) applications. PARs greet and guide business callers using crisp, clear, concise voice messages that optimize a caller’s personal perception of automated communications. Callers hear professional productions that deliver important information.

•Delay Announcement Systems

Delay announcement systems serve announce only, information announcement, in-queue announcement, and broadcast messaging for businesses with automatic messaging applications. These systems occupy callers during the call process.

Headsets

Headsets help increase productivity in telephone-intensive work assignments. Headsets are proven to reduce neck strain and muscle tension when telephones are used at least 3 hours per day. Avaya provides a complete product line for Call Center, traditional business office, computer telephony, and mobile applications.

	Overview
3-2	555-233-001 — Issue 2 — November 2000