Avaya 555-233-001 manual FAX Messaging, Automated Attendant

Features of AUDIX 4 INTUITY AUDIX Messaging

FAX Messaging

The Avaya FAX Messaging feature combines the send and receive capabilities of a stand-alone fax machine or fax modem on a PC with the capabilities of Avaya messaging. Besides sending, receiving, and printing a fax over the telephone, a user can also forward a fax, annotate a fax with a voice message, or send and broadcast a fax to multiple telephone users. These features allow a user to handle a fax message just as they would a voice message.

The following information can be provided to FAX Messaging users who have

Message Manager:

•Message Manager Quick Reference Guide, available on the DEFINITY ONE documentation CD

•Message Manager online help, available by selecting Contents from the Message Manager Help menu

The following information can be provided to FAX Messaging users who do not have Message Manager

•Messaging Solutions Quick Reference Guide, available on the DEFINITY ONE documentation CD

•Online help available from the telephone user interface by pressing at any time

* H

or

* 4

Automated Attendant

An automated attendant is an interactive telephone answering system. It answers incoming calls with a prerecorded announcement and routes each one based on the caller’s response to menu options and prompts.

The system administrator sets up an automated attendant so that callers hear a menu of options. Callers indicate the desired menu option by pressing the corresponding touch-tone key. The automated attendant executes the selected option. Callers from rotary or dial-pulse button telephones are, typically, told that they can hold or call another number to speak with a live attendant.

An automated attendant menu system, or menu tree, can be designed to contain subordinate layers of menus or bulletin boards. These sub-menus, or nested menus, play additional options, including a choice leading to another nested menu.

The voiced menu options that callers hear are actually personal greetings that the administrator records for the automated attendant’s extension. As with any personal greeting, the content of the message can be changed. The Multiple Personal Greetings function provides different menus and options for different types of callers.

If your messaging system has multiple language sets available, the menu options route callers to a sub-menu voiced entirely in another language. The Multiple Personal Greetings function can record menus in various languages.

For more information on setting up and maintaining automated attendants, see the AUDIX System Administration documentation on the DEFINITY ONE documentation CD.

	Overview
4-12	555-233-001 — Issue 2 — November 2000