Avaya 555-233-001 manual Call Accounting Systems Adjuncts

Call Accounting Systems 3 Adjuncts

•Call Accounting System for Windows (CFW)

The Call Accounting System for Windows (CFW) allows you to generate comprehensive and accurate accounting reports using the Microsoft Windows 98 or 95 environment. Detailed or summary reports can be expressed in 2- or 3- dimensional color charts and graphs, or in text files suitable for downloading to other applications.The optional toll-fraud detection module enables you to detect fraudulent use of your long-distance services.

You can generate reports that identify:

~Most frequently dialed numbers

~Most expensive calls

~Longest duration calls

In addition, you can search the accounting data for a variety of information, including dialed numbers, partial numbers, dates, times, call types, departments, and calling extensions.

You can define up to 5 levels of reporting hierarchy for assignment of costs. The system archives your data for one accounting period. A flexible markup capability allows service businesses to adjust call pricing for each client.

CFW can generate 20 standard historical or real-time reports from as many as 100 locations and 10,000 stations. An individual system is capable of polling different types of call detail storage units or other CFW systems. The remote systems forward call records and alarms as they are generated.

A traffic engineering option allows you to monitor trunk usage, calling patterns, incoming traffic, and outgoing calls by area code. This allows you to analyze trends summarizing how your equipment is being used.

CFW is widely compatible and requires little maintenance, even while collecting data, generating reports, and managing remote data collection sites.

•Call Accounting System XP (CAS XP)

Call Accounting System XP has equivalent functionality to the call accounting portion of DEFINITY Network Telemanagement. Call Accounting System XP is a LAN/WAN-based application that supports customers with multi-user requirements. It is offered at a base size of 50 stations, but can be upgraded to 10,000 stations. As an option, you can purchase an Internet module that provides employee Internet usage reports.

CAS XP is supported with a mandatory professional service offer for on-site installation, initialization, and training provided by the vendor. CAS XP supports up to 100 sites, 10,000 stations, and 5 simultaneous users. Hacker Tracker is also an available option. CAS XP runs on Windows 98, Windows NT 4.0, and Windows 2000.

Overview
555-233-001 — Issue 2 — November 2000	3-5