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Avaya 555-233-001 manual Incomparable service Introduction

Models: 555-233-001

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Incomparable service

1 Introduction

Incomparable service

DEFINITY ONE customers enjoy incomparable service. Avaya’s knowledgeable sales associates and technicians are thoroughly trained in remote alarming, expert systems, troubleshooting, and disaster-recovery procedures.

Overview
555-233-001 — Issue 2 — November 2000	1-9

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Avaya 555-233-001 manual Incomparable service Introduction

Contents

Definity ONE Communications System Avaya Web Contents Adjuncts ContentsComputer Telephony Integration Index IN-1 Intended audiences How to use this documentAbout This Document PurposeSecurity Conventions used in this documentConventions used in this document About This Document Trademarks About This Document TrademarksHow to comment on this document How to order documentationHow to order documentation About This Document Definity ONE Communications System IntroductionDefinity ONE Communications System Introduction What’s new in releaseDefinity Site Administration DSA Introduction Definity Site Administration DSACall Center Starter packages Web browser accessWeb browser access Introduction Call AccountingSystem administration Introduction System administrationMasterDirectory and PhoneLine Amis Analog Networking Introduction Amis Analog NetworkingHardware Compact modular cabinet3 4 Hardware IntroductionReliability SoftwareSoftware Introduction Incomparable service Introduction Incomparable serviceIncomparable service Introduction Telephones for the global marketplace Desktop/Console SolutionsDigital DCP telephones Series digital telephones Overview Series digital telephones Series digital telephones Feature Series Telephones 7300/ATL-Series hybrid telephones Requirements Analog single-line telephones Series analog telephones Series analog telephones Definity PC Console Attendant Consoles Desktop/Console SolutionsAttendant Consoles Definity Attendant ConsoleRequirements Attendant Consoles Desktop/Console Solutions Adjuncts Power SystemsHeadsets On hold and delayed announcement systemsOn hold and delayed announcement systems Adjuncts Security devices Audio and visual pagingAlerts and sensors External speakerphonesCall Accounting Systems Adjuncts Call Accounting SystemsCall Accounting Systems Adjuncts Call Accounting Systems Adjuncts Application overview of Audix Intuity Audix MessagingAdditional sources of information Ntuity Audix Messaging Accessing Audix AdministrationUsing Definity Site Administration DSA Additional sources of informationReview and test the DSA connection Accessing Audix Administration Ntuity Audix MessagingUsing Telnet to access Audix Administration Features of Audix Ntuity Audix Messaging Features of AudixVoice Messaging Voice mailbox Features of Audix Intuity Audix MessagingCategory Description TCP/IP Avaya Message Manager Function Description Features of Audix Intuity Audix Messaging Automated Attendant FAX MessagingCornerStone Software Bulletin BoardFeatures of Audix Intuity Audix Messaging Call Center Automatic Call Distribution ACD Call Center Automatic Call Distribution ACDGroup C General Information Automatic Call Distribution ACD Call Center Basic Call Management System Call Center Basic Call Management SystemCall Center Basic Attendant VectoringAttendant Vectoring Call Center Call Center Elite Call Center DeluxeCall Center Deluxe CentreVu Virtual Routing Call Center CentreVu Virtual RoutingCentreVu Advocate Call Center CentreVu AdvocateBcms Vu Call Center Bcms VuRequirements CentreVu CTCentreVu CT Call Center CentreVu Call Management System CMS Call Center CentreVu Call Management System CMSCentreVu Supervisor CMS add-on packagesCMS add-on packages Call Center CentreVu Explorer CentreVu Compact Call Center Solutions Packages CentreVu Compact Call Center Solutions PackagesCentreVu Visual Vectors CentreVu Compact Call Center Solutions Packages Medium-Range mobility Wireless SolutionsLong-Range mobility Long-Range mobility Wireless SolutionsLong-Range mobility Definity Wireless Business System PWTApplication Starter Package Application Starter Package Wireless SolutionsComputer Telephony Integration Server-Based solutionsThird-Party applications Server-Based solutions Computer Telephony IntegrationDefinity IP Softphone Computer Telephony Integration Definity IP SoftphoneDefinity IP Softphone Computer Telephony Integration Personal Station Access Definity ONE features for telecommutingTelecommuting/Virtual Office Station Security Codes PipelinePipeline Telecommuting/Virtual Office Definity Extender Audix features for telecommutingDefinity Extender Telecommuting/Virtual Office Starter application package Remote MaxRemote Max Telecommuting/Virtual Office Definity Site Administration release System AdministrationDefinity Site Administration release System Administration ~ VDN Portless Administration/Administration Without Hardware Terminal administrationTerminal administration System Administration Scheduling Scheduling System AdministrationBasic reporting Basic reporting System AdministrationPerformance measurements ECS Reports Generator Performance measurements System AdministrationCall Charge information Call Charge information System AdministrationVariable format records Call Detail Recording featuresCall Detail Recording System Administration Call Detail RecordingCall Detail Recording devices Security System AdministrationCall restrictions Starter application package System Administration Starter application package System Administration Uniform Dial Plan NetworkingDistributed Communications System and Isdn Qsig global networking Definity ONE DCS networksDefinity ONE DCS networks Networking World-Class Routing Networking World-Class RoutingAutomatic Route Selection Network management featuresNetwork management features Networking Time of Day RoutingGeneralized Route Selection Automatic Alternate RoutingFacility Restriction Level Authorization codesTrunk group circuits Network interfaces and equipmentNetwork interfaces and equipment Networking Isdn Digital interfacesCentralized Attendant Service Networking Centralized Attendant ServiceMain/Satellite/Tributary Electronic Tandem Network Networking Electronic Tandem NetworkStarter application package Networking Via the Snmp MIB Agent AdministrationSnmp Native Agent Software Definity DataWatchDog Snmp TrapsDefinity ONE Co-Resident Modules Via the SnmpLicense Server Logins and the LACDefinity ONE Co-Resident Modules Snmp Native Agent Software 11-4 Issue 2 November Automatic routing features FeaturesBasic features Features Basic featuresBasic features Features Basic features Features Basic features Features Call Center features Features Call Center featuresCall Center features Features Private networking features Features Private networking featuresTrunk group features Features Trunk group featuresTrunk group features Features Numerals IndexConversant IndexMedium range 10-4 Overview Issue 2 November IN-5 IN-6