Avaya 555-233-001 manual CentreVu Compact Call Center Solutions Packages, CentreVu Visual Vectors

CentreVu Compact Call Center Solutions Packages 5 Call Center

You can use your Windows-based workstations with a Web browser to connect to the LAN and use the CentreVu Explorer II GUI to access the local database and access details such as how many times a call has been put on hold or transferred, and by whom. With CentreVu Explorer II, your Call Center managers can select and analyze a comprehensive array of detailed call criteria, produce a variety of reports, and perform database administration, all from the convenience of their desktop PCs.

CentreVu Explorer II transforms valuable CentreVu Call Center information into powerful knowledge. With CentreVu Explorer II, you can feel confident that you’re making informed decisions and evaluating your business armed with all the knowledge available to you.

CentreVu Visual Vectors

CentreVu Visual Vectors is a client application that communicates with CentreVu CMS through CentreVu Visual Vectors server software residing on the CMS platform. CentreVu Visual Vectors is a Java application that provides a GUI for creating and editing vectors and administering VDN assignments. Icons are provided for vector steps, with the capability to display actual vector contents in text format. Customers can use “drag and drop” operations to construct or edit vectors. Additional information can be associated with the vector steps. For example, comments can be attached with descriptions of announcements or route-to destinations. The vector editor can be used in a standalone mode to create or edit vectors and store them in a local scratchpad on the client for later installation on an ACD.

CentreVu Compact Call Center Solutions Packages

The CentreVu Compact Call Center solutions are an easy and cost-effective way for businesses to implement small Call Centers. Two packages are available:

•Basic Package

The Basic Package offers the following features:

~Support for 6, 12, 25, or 50 agents

~DEFINITY Release 9 and Release 9 Deluxe Call Center software Right-to-Use (RTU) license

~Basic Call Management System RTU license

~BCMS Vu Release 2 single-user license

~CD-ROM-based ACD/Vectoring training

~CD-ROM-based Basic Call Management System administrative training

Overview
555-233-001 — Issue 2 — November 2000	5-15