Avaya 555-233-001 manual Terminal administration System Administration

Terminal administration 9 System Administration

Terminal administration

DEFINITY ONE includes features that simplify and accelerate the administration process from a terminal.

Portless Administration/Administration Without Hardware

The Administration Without Hardware feature offers the capability to administer station forms without specifying a port location. Administered stations will not cause alarms or errors when the station is translated but not yet installed. These station types are referred to as “phantom” stations. Phantom extensions are used for Automatic Call Distribution Dialled-Number Identification Service (ACD-DNIS). This feature allows a phantom extension to be administered on the switch for each call type that needs to be identified to agents. The phantom ACD extension is either “call forwarded” (via an attendant console) to an ACD split, or has its coverage path defined to include the ACD split. The name field administered for the phantom extension will identify to the ACD agent which service the caller is attempting to reach, allowing the agent to properly address the caller.

The Administration Without Hardware feature also supports the ability to store station templates (models). These can later be used with the duplicate station command to implement many station forms of the same type in the switch.

The Administration Without Hardware feature can be used to streamline system initializations, major additions, and rearrangement/changes by allowing telephone translations to be entered before the actual ports are assigned.

The Administration Without Hardware feature can be used on the following terminal types:

•Analog telephones

•Digital Communications Protocol (DCP) telephones

•Hybrid telephones

DEFINITY ONE’s configurations support terminal types in addition to those listed above. These include:

•Attendant consoles

•Voice/computers (such as DCP terminals with voice and data capabilities)

•Data modules

•Analog queue warning ports

•Announcement circuit packs

	Overview
9-4	555-233-001 — Issue 2 — November 2000