About This Document, Purpose | Avaya 555-233-001 specification

About This Document

Purpose

This document provides a high-level overview of the features, components, and capabilities of the DEFINITY ONE™ Communications System (DEFINITY ONE). For information on how to install, administer, or maintain DEFINITY ONE, see the DEFINITY ONE Documents Main Menu on this CD.

This document is intended to provide an understanding of:

•DEFINITY ONE components

•DEFINITY ONE features

•Additional solutions to further tailor DEFINITY ONE to future needs

Intended audiences

This overview provides information for the following audiences:

•Customer end users and system administrators

•Avaya account executives, representatives, and distributors who require high- level information about the system and its use

How to use this document

This document provides a basic understanding of the components, features, and capabilities of DEFINITY ONE, and the starter packages. The information is useful in identifying applications to increase employee productivity and effectiveness.

Overview chapters are:

•Chapter 1, Introduction provides an overview of DEFINITY ONE, including features, hardware and software.

•Chapter 2, Desktop/Console Solutions describes the telephones and consoles available with DEFINITY ONE.

•Chapter 3, Adjuncts describes the adjuncts available with DEFINITY ONE.

•Chapter 4, Intuity AUDIX Messaging describes the Avaya AUDIX application and features on DEFINITY ONE, and provides a high-level overview of application capabilities and functionality.

•Chapter 5, Call Center escribes advanced call-handling applications and call center management capabilities.

•Chapter 6, Wireless Solutions describes applications that enable employees to stay in touch with co-workers and clients from both on-site and off-site locations.

Overview
555-233-001 — Issue 2 — November 2000	vii

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Avaya 555-233-001 manual About This Document, Purpose, Intended audiences, How to use this document

Contents

Definity ONE Communications System Avaya Web Contents Adjuncts Contents Computer Telephony Integration Index IN-1 Intended audiences How to use this documentAbout This Document Purpose Security Conventions used in this documentConventions used in this document About This Document Trademarks About This Document Trademarks How to comment on this document How to order documentationHow to order documentation About This Document Definity ONE Communications System Introduction Definity ONE Communications System Introduction What’s new in release Definity Site Administration DSA Introduction Definity Site Administration DSACall Center Starter packages Web browser accessWeb browser access Introduction Call Accounting System administration Introduction System administrationMasterDirectory and PhoneLine Amis Analog Networking Introduction Amis Analog NetworkingHardware Compact modular cabinet 3 4 Hardware Introduction Reliability SoftwareSoftware Introduction Incomparable service Introduction Incomparable service Incomparable service Introduction Telephones for the global marketplace Desktop/Console Solutions Digital DCP telephones Series digital telephones Overview Series digital telephones Series digital telephones Feature Series Telephones 7300/ATL-Series hybrid telephones Requirements Analog single-line telephones Series analog telephones Series analog telephones Definity PC Console Attendant Consoles Desktop/Console SolutionsAttendant Consoles Definity Attendant Console Requirements Attendant Consoles Desktop/Console Solutions Adjuncts Power Systems Headsets On hold and delayed announcement systemsOn hold and delayed announcement systems Adjuncts Security devices Audio and visual pagingAlerts and sensors External speakerphones Call Accounting Systems Adjuncts Call Accounting Systems Call Accounting Systems Adjuncts Call Accounting Systems Adjuncts Application overview of Audix Intuity Audix Messaging Additional sources of information Ntuity Audix Messaging Accessing Audix AdministrationUsing Definity Site Administration DSA Additional sources of information Review and test the DSA connection Accessing Audix Administration Ntuity Audix Messaging Using Telnet to access Audix Administration Features of Audix Ntuity Audix Messaging Features of AudixVoice Messaging Voice mailbox Features of Audix Intuity Audix Messaging Category Description TCP/IP Avaya Message Manager Function Description Features of Audix Intuity Audix Messaging Automated Attendant FAX Messaging CornerStone Software Bulletin Board Features of Audix Intuity Audix Messaging Call Center Automatic Call Distribution ACD Call Center Automatic Call Distribution ACD Group C General Information Automatic Call Distribution ACD Call Center Basic Call Management System Call Center Basic Call Management System Call Center Basic Attendant VectoringAttendant Vectoring Call Center Call Center Elite Call Center DeluxeCall Center Deluxe CentreVu Virtual Routing Call Center CentreVu Virtual Routing CentreVu Advocate Call Center CentreVu Advocate Bcms Vu Call Center Bcms Vu Requirements CentreVu CTCentreVu CT Call Center CentreVu Call Management System CMS Call Center CentreVu Call Management System CMS CentreVu Supervisor CMS add-on packagesCMS add-on packages Call Center CentreVu Explorer CentreVu Compact Call Center Solutions Packages CentreVu Compact Call Center Solutions PackagesCentreVu Visual Vectors CentreVu Compact Call Center Solutions Packages Medium-Range mobility Wireless Solutions Long-Range mobility Long-Range mobility Wireless Solutions Long-Range mobility Definity Wireless Business System PWT Application Starter Package Application Starter Package Wireless Solutions Computer Telephony Integration Server-Based solutions Third-Party applications Server-Based solutions Computer Telephony Integration Definity IP Softphone Computer Telephony Integration Definity IP Softphone Definity IP Softphone Computer Telephony Integration Personal Station Access Definity ONE features for telecommutingTelecommuting/Virtual Office Station Security Codes PipelinePipeline Telecommuting/Virtual Office Definity Extender Audix features for telecommutingDefinity Extender Telecommuting/Virtual Office Starter application package Remote MaxRemote Max Telecommuting/Virtual Office Definity Site Administration release System Administration Definity Site Administration release System Administration ~ VDN Portless Administration/Administration Without Hardware Terminal administrationTerminal administration System Administration Scheduling Scheduling System Administration Basic reporting Basic reporting System AdministrationPerformance measurements ECS Reports Generator Performance measurements System Administration Call Charge information Call Charge information System Administration Variable format records Call Detail Recording featuresCall Detail Recording System Administration Call Detail Recording Call Detail Recording devices Security System AdministrationCall restrictions Starter application package System Administration Starter application package System Administration Uniform Dial Plan Networking Distributed Communications System and Isdn Qsig global networking Definity ONE DCS networksDefinity ONE DCS networks Networking World-Class Routing Networking World-Class Routing Automatic Route Selection Network management featuresNetwork management features Networking Time of Day Routing Generalized Route Selection Automatic Alternate Routing Facility Restriction Level Authorization codes Trunk group circuits Network interfaces and equipmentNetwork interfaces and equipment Networking Isdn Digital interfaces Centralized Attendant Service Networking Centralized Attendant ServiceMain/Satellite/Tributary Electronic Tandem Network Networking Electronic Tandem Network Starter application package Networking Via the Snmp MIB Agent AdministrationSnmp Native Agent Software Definity Data WatchDog Snmp TrapsDefinity ONE Co-Resident Modules Via the Snmp License Server Logins and the LACDefinity ONE Co-Resident Modules Snmp Native Agent Software 11-4 Issue 2 November Automatic routing features Features Basic features Features Basic features Basic features Features Basic features Features Basic features Features Call Center features Features Call Center features Call Center features Features Private networking features Features Private networking features Trunk group features Features Trunk group features Trunk group features Features Numerals Index Conversant Index Medium range 10-4 Overview Issue 2 November IN-5 IN-6