Avaya 555-233-001 manual Intuity Audix Messaging, Application overview of Audix

4 INTUITY AUDIX Messaging

Fewer than 30 percent of person-to-person business calls reach the intended party on the first attempt. This makes the day-to-day business communications frustrating and can impact productivity. Integration of communications with Avaya’s INTUITY AUDIX messaging system helps ensure that calls are not lost.

In addition to call-answer capability, AUDIX provides new opportunities through multimedia messaging. A multimedia message can include text, voice, and fax components. Multimedia messaging allows users to mail a single message to persons on a mailing list, send a message with multiple components to other subscribers, or categorize and store messages for later reference.

This section provides a high-level overview of AUDIX and describes its application and features within DEFINITY ONE. This section includes:

•Application overview

•Additional sources of information

•Accessing AUDIX administration

•Features of AUDIX

Application overview of AUDIX

AUDIX is a multimedia messaging application on the DEFINITY ONE platform that allows users to integrate voice, text, fax messages, and binary files into a single message.

For example, a sales manager who wants to inform a distributed sales force of a new compensation plan can send a message with both voice and text. The voice component might be, “This message is going to all members of the Northeast Sales region. Congratulations on your excellent results last year. As of January 1st, the compensation plan for new product sales will be changed. Please print the attached text message for detailed information.” The text message could be created in Message Manager and specify the plan details.

Overview
555-233-001 — Issue 2 — November 2000	4-1