Avaya 555-233-001 manual Definity Extender, Audix features for telecommuting

DEFINITY Extender 8 Telecommuting/Virtual Office

DEFINITY Extender

DEFINITY Extender is a single-box remote voice and data solution for telecommuters, remote agents, and branch offices using DEFINITY ONE. DEFINITY Extender helps increase the productivity and performance of remote workers by allowing them to access the features of the DEFINITY ONE system and their corporate LAN. With the DEFINITY Extender, remote voice access is just as simple as remote data access for off-premises employees.

The DEFINITY Extender product family provides off-site employees with all of the features of their DEFINITY ONE system, no matter where they are located, over analog or ISDN-BRI connections. A switch module located at the DEFINITY ONE location and a remote module located at the off-premises location are all you need to provide an off-premises employee with full voice and data communications functionality.

AUDIX features for telecommuting

The following AUDIX features are useful for telecommuting:

•Multiple Personal Greetings allow subscribers to prepare a pool of up to 9 personal greetings to save time and provide personalized customer service. Separate messages can indicate the subscriber is on the telephone, away from the desk, or on vacation.

Note: Multiple Personal Greetings only works in a centralized environment. With the Mode Codes interface, you cannot set up separate internal and external greetings.

•Outcalling automatically dials a prearranged telephone number or pager when messages are received in a user’s mailbox. The system tells whoever answers that messages have been received and allows them to log in to the AUDIX system.

•Priority Outcalling provides outcalling notification of priority messages only. This allows the telecommuter to be relatively undisturbed by notifications of messages that do not require immediate attention.

•Call Answering for Nonresident Subscribers provides AUDIX system mailboxes for remote users who do not have a telephone but do have an extension number on

DEFINITY ONE.

For example, when working at home, you set Priority Outcalling so the system will call you when you have messages marked “priority” by the caller. Then you activate a personal greeting that says something like, “Thanks for calling. I’m working away from the office today. I’ll be checking voice mail periodically, so please leave a message. If your message is urgent, press 2 after recording it. This will give your message priority status. The system will notify me of your priority message almost immediately.”

Overview
555-233-001 — Issue 2 — November 2000	8-3