Avaya 555-233-001 manual Definity IP Softphone Computer Telephony Integration

DEFINITY IP Softphone 7 Computer Telephony Integration

DEFINITY IP Softphone

DEFINITY IP Softphones operate on a PC equipped with Microsoft Windows 95/98/NT and with TCP/IP connectivity to DEFINITY ECS. Release 9 IP Softphones offer enhancements to information display, security, and serviceability. For example, with Release 9 IP Softphones, the administrator can obtain information about the connection type and can list registered IP stations. IP Solutions supports the following four SoftPhone applications.

•Road-warrior Application

Enables use of the full DEFINITY ECS feature set from temporary remote locations anywhere in the world. The road-warrior application consists of two software applications running on a PC that is connected to DEFINITY ECS over an IP network. On DEFINITY ECS, the road-warrior application requires the C- LAN circuit pack for signaling and the Release 8 IP Interface running in MedPro mode for voice processing.

•Telecommuter Application

Enables telecommuters to use the full DEFINITY ECS feature set from home. It consists of a PC and a telephone with separate connections to DEFINITY ECS. The PC provides the signaling path and the user interface for call control. A standard telephone provides a high-quality voice path. The telecommuter application requires the C-LAN circuit pack for signaling. The telecommuter application does not use the Release 8 IP Interface.

•CentreVu IP Agent

Provides a variation of the telecommuter application. CentreVu IP Agent emulates an Avaya CallMaster set and provides use of the call end capabilities required for Call Center operations from a remote location, such as the agent’s home.

•Native H.323

This is an IP-connected softphone running off-the-shelf H.323 software. It operates as a single-line phone with limited features, which are activated by Feature Acess Codes.

Overview
555-233-001 — Issue 2 — November 2000	7-3