Avaya 555-233-001 manual Category Description

Features of AUDIX				4 INTUITY AUDIX Messaging
Incoming mailbox		Mailboxes are divided into two sections, the incoming mailbox, and the outgoing
		mailbox. The incoming mailbox receives messages from other users, from the
		AUDIX application, and from callers redirected to the mailbox because no one
		answered. The user can save, delete, reply to, or forward messages. There are three
		categories of incoming messages: New, Unopened, and Old. Table 4-1 on page 4-7
		describes each category.
			Table 4-1. Incoming mailbox categories
			Category	Description
			New	A message and header that a user has not listened to. The Message
				Waiting Indicator (MWI) on the user’s telephone turns on when a
				new message is present and turns off after the user has listened to
				it.
			Unopened	A message where the header, but not the message itself, has been
				listened to. The MWI does not stay on for this type of message.
			Old	A message that the user has listened to but not deleted.
		The system administrator can set the order in which these categories are played to the
		user.
Outgoing mailbox		The outgoing section of a mailbox stores messages that users create, send, or forward.
		In most cases, messages remain in the outgoing section until delivered. Table 4-2 on
		page 4-7describes the outgoing mailbox categories listed in default order. The
		AUDIX administrator can change this order.
	Table 4-2. Outgoing mailbox categories
	Category		Description
	Filed	Messages that users create and save in the outgoing section of a mailbox. Users
		can later access these messages to modify them, address and send them again,
		or delete them.
	Undelivered	Messages that have not been sent or messages scheduled for delivery at a
		future date or time. Users can review, change, or cancel messages and their
		addresses at any time before delivery.
	Nondelivered	Messages that AUDIX could not deliver. The application attempts to deliver a
		message 10 times (or the administered number of times), then places the
		message in this category. This usually indicates that the intended recipient’s
		incoming mailbox is full, that the recipient’s application cannot recognize or
		accept a message component (for example, is not fax-enabled), or that there
		were transmission problems (for example, with an AMIS analog line).
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Overview
555-233-001 — Issue 2 — November 2000	4-7