Centralized Attendant Service | 10 Networking |
Centralized Attendant Service
DEFINITY ONE owners who have more than one switch location can benefit greatly by using the Centralized Attendant Service (CAS) feature. CAS reduces the number of required attendants, and, in most cases, all those attendants can be located at one of the switch locations, called “main.” Switches at the other locations, called “branches,” redirect their calls to the CAS main. Thus, a company can have a centralized attendant group at the headquarters office and can handle calls from there for the branch offices.
All locations in a CAS arrangement have a listed directory number. Calls to a branch listed directory number terminate at the main location, even if the branch location has an attendant. These listed directory number calls are routed to the centralized attendant group over trunk circuits called
After a call is processed by the centralized attendant, it can be extended back to the branch location. The
If a DEFINITY ONE is a node within a Distributed Communication System and Centralized Attendant Service is provided, a centralized attendant can do the following:
•Control access to specific trunks at other nodes
•Directly access specific trunks at another location
•Place test calls to telephones and trunk groups at other nodes
•Receive a visual warning that all trunks in a remote trunk group are busy or that the number of busy trunks in a remote group has reached a specified level
This feature ensures that all calls directed to an attendant at your company are handled efficiently.
Main/Satellite/Tributary
If you have modest network requirements, a main/satellite/tributary configuration is an attractive possibility for private networking. In this configuration, one DEFINITY ONE location is the main, and remote switches are satellites or tributaries. Attendant positions and public network facilities are usually concentrated at the main.
All calls to or from a satellite pass through the switch at the main. The system appears to be a single switch with one listed directory number. A uniform dial plan provides a common
A tributary is similar to a satellite, but it has one or more attendant positions and its own listed directory number. Calls to its listed directory number go directly to the tributary.
The switches in a main/satellite/tributary network are connected by tie trunks. Trunks and switching facilities can be added as requirements grow.
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