Avaya 555-233-001 manual Call Detail Recording devices, Call restrictions

Security 9 System Administration

Call Detail Recording devices

There is no RS-232 interface provided by DEFINITY ONE for LAN. Your CDR

Output Records are stored in D: Avaya Data/CDR/ in files Cas.in and Cdr.out.

Call Accounting

Systems

DEFINITY Network Telemanagement (DNT)

Call Accounting System for Windows (CFW)

Call Accounting

System XP

Call Accounting

System Terminal

INTUITY Call Accounting System

Several options are available to you for call accounting, depending on what type of system administration tools you are using.

DEFINITY Network Telemanagement (DNT) is a multi-user telemanagement system. See “ Call Accounting Systems” in Chapter 3, Adjuncts for more information.

The Call Accounting System for Windows allows you to generate comprehensive and accurate accounting reports using the Microsoft Windows environment. See “ Call Accounting Systems” in Chapter 3, Adjuncts, for more information.

The Call Accounting System XP has functionality equivalent to DEFINITY Network Telemanagement, but only offers call accounting. Call Accounting System XP is a LAN/WAN-based application that supports customers with multi-user requirements.

Avaya’s Call Accounting System Terminal is an easy-to-install hardware and software package that enables you to assign expenses to as many as three organizational levels. For example, you might assign costs at the department, cost center, or extension level.

The system makes it easy for you to generate a wide variety of accounting and system reports. For example, the Facility Grade of Service Report helps identify the number of trunk lines needed to respond efficiently to incoming calls. You can also generate toll fraud reports and alarms that identify excessive personal calls, unauthorized calls, and calls to expensive dial-up recordings.

If you are using any of the INTUITY voice messaging products, the INTUITY Call Accounting System is probably the most effective call accounting solution.

Security

Besides the toll-fraud detection options available with the DEFINITY ONE Call Accounting Systems described in the previous section, DEFINITY ONE includes many other security features, some of which are an integral part of the system design.

Call restrictions

By dialing an access code, administrators and attendants have the ability to restrict users from making or receiving certain types of calls. There are five restrictions:

•Outward — Users cannot place external calls.

•Station-to-station — Users cannot place or receive internal calls.

•Termination — Users cannot receive any calls (except priority calls).

•Toll — Users cannot place toll calls.

•Total — Users can neither place nor receive any calls.

	Overview
9-10	555-233-001 — Issue 2 — November 2000