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Call Center Deluxe | 5 Call Center |
•Service Observing Remote
•Timed After Call Work/Agent Pause Between Calls
•VuStats (including the Service Level and Login IDs enhancements)
Note:
Call Center Deluxe
The Call Center Deluxe package, a DEFINITY ONE feature, enhances the basic package by including sophisticated Call Center capabilities such as advanced routing, vectoring, and expected
•Call Work Codes (CWC)
•Call Vectoring
•Call Prompting (Administrable Interdigit Timeout and Administrable Converse
•Redirect on No Answer to Vector Directory Number
•Support
•Service Observing on Vector Directory Numbers
•Vector Directory
•Vector Directory Number Return Destination
•Vector Administration
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•Vectoring Advanced Routing
•Automatic Number Identification/Information Indicator (ANI/II) Digits Routing
•ASA Routing
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•Estimated Wait Time Routing (EWT) Routing
•Vector Directory Number Calls Routing
•Wildcard Matching
Call Center Elite
The Call Center Elite package, a DEFINITY ONE feature, enhances your Call Center by including all the capabilities of the deluxe package in addition to the following features:
•Expert Agent Selection
•Reason Codes for Login, Logout, and ACW
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