Avaya 555-233-001 manual Call Detail Recording features, Variable format records

Call Detail Recording 9 System Administration

Call Detail Recording

Call Detail Recording (CDR) helps you manage call costs by letting you monitor and analyze call patterns and usage in your system.

Call Detail Recording features

DEFINITY ONE Release 3.0 CDR includes the following capabilities:

•Distinguish voice from data on trunk calls

•Determine if a data call used a conversion resource, such as a modem pool

•Choose whether to record the vector directory number in the “Dialed Number” field of the CDR record, or record either the split or the agent extension in the same field

•Allow CDR records to be generated for internal calls (calls to and from a set of extensions, including data endpoints) so administered (a maximum of 500 extensions in large configurations)

•With Call Privacy, allow up to seven digits of the dialed number to be blanked from the CDR record

•Provide CDR call splitting, which allows incoming and outgoing calls to be split into separate call records in order to track calls that transferred to other internal parties

Variable format records

DEFINITY ONE provides many different selectable formats. This offers a flexible means of incorporating new fields in the call detail record as new switch features and new CDR devices become available. The variable format allows you to define a record in terms of its content (from a set of available data elements), the position of its fields, and the spacing between the fields. This method can be used to construct the 15-, 18-, and 24-word standard formats and custom formats.

If calls come in while the CDR link is down and the buffer is filled to maximum, DEFINITY ONE gives you the following administrable call-record handling options:

•Block the calls with reorder

•Allow the calls to overwrite records

•Route the calls to an attendant with the option to proceed as a Non-Call Detail Recording call

Overview
555-233-001 — Issue 2 — November 2000	9-9