Features of AUDIX

4 INTUITY AUDIX Messaging

TCP/IP enhances AUDIX Messaging in many ways:

Customers who exceed the capacity of one AUDIX application at a single location can network multiple machines. This enables users to exchange messages as if they were on the same machine.

Customers with business offices in more than one location, whether in the same building or in different cities, can exchange messages with every location.

The following functions can be used for messages exchanged between remote users:

The ability to play a recorded name, when addressing or receiving a message, if a name is recorded for the remote user

The ability to forward messages to one user or a group of users, respond to messages, and create group mailing lists

The following are additional sources of information:

AUDIX System Administration documentation on the DEFINITY ONE documentation CD

Online help topics available from the TCP/IP browser screens

Avaya Message Manager

Avaya Message Manager is a combination of communications modules that function as one software feature. Users can create, send, and receive compound messages containing multiple media types: voice, fax, text, or file attachments to other users inside or outside the corporate environment.

Message Manager is a Windows-based graphical user interface (GUI) that allows AUDIX application message headers to be viewed on a PC screen through a local area network (LAN) connection. The AUDIX application is called the “AUDIX server” when it connects to a LAN.

What distinguishes Message Manager from ordinary voice messaging products is the way users interact with the feature. Users access information visually, instead of listening to voice prompts and using a touch-tone keypad. Viewing message headers on-screen is faster for users because they can quickly view who called, when, and why, without having to listen to prompts, press keys, or remember instructions. The on-screen information helps users access and prioritize important data, more easily develop mailing lists, and track multiple personal greetings.

Message Manager is available in the following languages:

English

French

Spanish

Brazilian Portuguese

German

Dutch

Additional languages are being considered for future releases.

Overview

 

555-233-001 — Issue 2 — November 2000

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Avaya 555-233-001 manual Avaya Message Manager, Features of Audix Ntuity Audix Messaging