Upgrading an Enterprise 3000 to CMS R3V9
Migrating the customer’s data
The following customer data must be migrated from the backup tapes:
●System administration data
●Agent and call center administration data
Migrating system administration data
!
CAUTION:
Perform this step only once. Attempting to migrate system administration data more than once causes catastrophic errors from which you are unable to recover. Failure to heed this warning may irretrievably destroy data.
To migrate the system administration data:
1.If CMS is not turned on, do the following:
a.Enter: cmsadm
The CMS Administration menu displays.
b.Enter the number for the run_cms option.
c.Enter 1 to turn on CMS.
2.Log on to CMS.
The system displays the CMS main window.
3.From the CMS main menu, select System Setup > CMS State to put CMS into
4.Insert the most recent incremental maintenance backup tape into the tape drive.
60 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions
