Avaya Comcode 700220627 manual Overview, Trouble escalation, Hardware additions

Models: Comcode 700220627

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Upgrading an Enterprise 3000 to CMS R3V9

Preparing for the upgrade

Overview

Before you begin a CVUE upgrade, consider the following issues:

Trouble escalation

Hardware additions

Disk mirroring

Customization issues

Upgrade parts

Trouble escalation

If problems occur during the upgrade procedure:

1.Escalate the problem through normal channels.

2.Inspect the upgrade log file that is located at /var/log/cvuelog.

3.If the problem persists, shut down the system, reinstall the customer’s old disk configuration, and bring the system back up under the old CMS load.

Hardware additions

Avoid hardware additions whenever possible during a CVUE upgrade. If the customer wants to increase the amount of RAM that is in the computer, add it only after verifying that the CVUE upgrade was successful. Install the RAM as described in the maintenance and troubleshooting document for the computer.

10 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions

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Avaya Comcode 700220627 manual Overview, Trouble escalation, Hardware additions