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Upgrading an Enterprise 3000 to CMS R3V9

14 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions

Cleaning the tape drive

See the hardware documentation for your Sun computer for instructions on how to clean

the tape drive.

Determining the current CMS load

To display the current CMS load:

1. Enter:

pkginfo -x cms

2. Save this information for troubleshooting purposes.

Doing a CMSADM backup

A recent CMSADM backup is required before beginning any upgrade. Preferably, a

CMSADM backup should be done the night before the upgrade. Minimally, the CMSADM

backup must not be

than a week old. Check the /cms/install/logdir/backup.log file

for the date of the last CMSADM backup.

Contents

Main CentreVu Call Management System suspect that you are being victimized Page Page Preface Overview Related documents Support Frequently asked questions (FAQs) Customer support for the United States Technician support for the United States Customer and technician support outside the United States Page Upgrading an Enterprise 3000 to CMS R3V9 Overview Preparing for the upgrade Trouble escalation Hardware additions Disk mirroring CMS R3V9 Software Installation, Maintenance, and Troubleshooting Customization issues Parts list Procedures that are done by the customer before the upgrade Page CMSADM backup for R3V6 and earlier ! Page Page Page CMSADM backup for R3V8 ! Page Page Backing up Visual Vectors vector layouts and comments Page Doing a full maintenance backup Procedures that are done by the customer before the upgrade Issue 3.0 February 2002 25 The system displays the following for R3V8: Page Doing an incremental maintenance backup Upgrading an Enterprise 3000 to CMS R3V9 28 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions The system displays the following for R3V8: Checking for printer requests and large mail files Checking for nonsequential ACDs Collecting third-party and custom software Upgrading the system Extracting the customers administration and options Page Page Page Page Page Page Removing and replacing Enterprise 3000 disk drives Overview Disk upgrade procedures Removing and labeling the old disk drives Page Upgrading the system Issue 3.0 February 2002 41 Installing the new disk drives Sun e3000_nonmir.cdr Sun Enterprise Booting up the system with the new disk drives Verifying that the system recognizes the new disk drives Checking the status of the disk drives Checking the status of the tape drives Verifying that the upgrade can continue Copying and activating the customers administration and options Overview Installing CMS patches Page Copying customer data Activating customer options Page SXXscriptname jvp Shutting down and rebooting the system Verifying the status of the disks Removing temporary ACDs Verifying CMS permissions Turning on CMS Verifying that CMS is operating Checking Free Space Allocation CentreVu Call Management System R3V9 Administration Comparing directory and file permissions Updating the switch setup CentreVu CMS Switch Connections, Administration, and Troubleshooting Installing CMS and Supporting Software Setting the Informix configuration parameters Setting the Informix configuration parameters for CMS Removing the upgrade files Migrating the customers data Migrating system administration data Page Migrating agent and call center administration data Page Checking the status of the disks Replacing the customers tapes Troubleshooting upgrade failures scriptname Page Page Migrating historical data Page Restoring non-CMS files R3V6 and earlier /<path>/<file_name> /<path>/<file_name> R3V8 <path>/<file_name> Installing and administering unpreserved software Doing a CMSADM backup CentreVu CMS R3V9 Software Installation, Maintenance and Troubleshooting Doing a full maintenance backup