Procedures that are done by the customer before the upgrade
Procedures that are done by the customer before the upgrade
Overview
It is the customer’s responsibility to ensure that the following procedures are done before a technician begins an upgrade to CMS R3V9. Use this checklist to verify that the procedures are done.
Procedure | Completed |
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Clean the tape drive. |
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Determine the current CMS load. |
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Do a CMSADM backup, if needed. |
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If Visual Vectors is installed, back up the Visual Vectors |
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vector layouts and comments the night before the upgrade. |
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Do a full maintenance backup of all administration data, |
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historical data, and |
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upgrade. |
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Do an incremental maintenance backup of all |
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administration data, historical data, and |
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immediately before the upgrade procedure begins. |
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Check for old printer requests and large mail files. |
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Check for nonsequential ACDs. |
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Collect all |
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after the upgrade. |
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!
CAUTION:
It is highly recommended that customers do NOT reuse their old disk drives as part of the upgrade procedure. These old disk drives should be saved for system recovery if any problems occur during the upgrade procedure.
Issue 3.0 February 2002 13
