Upgrading the system
3.In the R3 Migrate Data window, select the options and enter the values that are indicated in the following table:
Field | Value to enter or option to select |
|
|
|
|
Device name | The tape drive device name |
|
|
Data Type | Agent/Call Center Admin data |
|
|
Specify ACD(s) | All ACDs |
|
|
4.Press Enter to access the action list in the top right corner.
5.Select Run and press Enter.
The system displays the progress of the migration in the Status: field. When the migration ends, the system indicates the success or failure of the migration in this field.
6.Press F3 and select the UNIX option to display the UNIX prompt.
7.Enter:
pg /cms/migrate/r3mig.log
This displays the customer migration log.
8.Look at the contents of the customer migration log and take any necessary corrective action. For help with interpreting the log and its messages, contact technical support or your customer representative.
9.To exit the UNIX window, enter: exit
10.Select System Setup > CMS State to put CMS into multiuser mode.
Issue 3.0 February 2002 63
