Upgrading an Enterprise 3000 to CMS R3V9
Migrating historical data
Migrate historical data after migrating the system administration data, and the agent and call center administration data. You must migrate the historical data twice, first using the full backup tape, followed by the incremental backup tape.
To migrate historical data:
1.Log on to CMS.
The system displays the CMS main menu.
2.Verify that the maintenance backup tape is in the tape drive. Use the full backup first, followed by the incremental backup.
3.From the CMS main menu, select System Setup > R3 Migrate Data. The system displays the following:
3/ 9/01 | 21:19 CentreVu(R) CMS | Windows: 1 of 4 | vvvv^vvv |
System | Setup: R3 Migrate Data |
| All ACDs |
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| Cancel |
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Device name: default | List devices | ||
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| Run |
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Data | type (Select one): | ||
<> System Administration data
<> Agent/Call Center Admin data
Stop date:
Stop time: 11:59 PM
Specify ACD(s) to migrate (Select one): |
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| <x> All ACDs |
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| < > Single ACD |
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| from: | to: |
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Status: |
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Help | Window | Commands Keep | Exit | Scroll Current MainMenu |
68 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions
