Upgrading the system
5.From the CMS Main Menu, select System Setup > R3 Migrate Data. The system displays the following:
3/ 9/01 | 21:19 CentreVu(R) CMS | Windows: 1 of 4 | vvvv^vvv |
System | Setup: R3 Migrate Data |
| All ACDs |
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| Cancel |
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Device name: default | List devices | ||
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| Run |
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Data | type (Select one): |
<x> System Administration data
<> Agent/Call Center Admin data
<> Historical data
Stop date:
Stop time: 11:59 PM
Specify ACD(s) to migrate (Select one): |
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| <x> All ACDs |
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| < > Single ACD |
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| from: | to: |
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Status: |
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Help | Window | Commands Keep | Exit | Scroll Current MainMenu |
6.In the R3 Migrate Data window, select the options and enter the values that are indicated in the following table:
Field | Value to enter or option to select |
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Device name | The tape drive device name |
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Data Type | System Administration data |
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Specify ACD(s) | All ACDs |
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7.Press Enter to access the action list in the top right corner.
8.Select Run and press Enter.
The system displays the progress of the migration in the Status: field. When the migration ends, the system indicates the success or failure of the migration in this field.
9.Press F3 and select the UNIX option to display the UNIX prompt.
Issue 3.0 February 2002 61