Troubleshooting
If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
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If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem may not be your machine. Check the chart below and follow the troubleshooting tips.
Printing or printing received faxesDifficulties | Suggestions | ||
Condensed print | Usually this is caused by a poor telephone connection. If your copy looks good, | ||
Horizontal streaks | you probably had a bad connection, with static or interference on the telephone | ||
line. Ask the other party to send the fax again. | |||
Top and bottom sentences are | |||
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cut off |
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Missing lines |
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Poor print quality | |||
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Vertical black lines when receiving | The corona wires for printing may be dirty. Clean the corona wires on the four | ||
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| drum units. (See Cleaning the corona wires on page 158.) | |
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| The sender’s scanner may be dirty. Ask the sender to make a copy to see if the | |
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| problem is with the sending machine. Try receiving from another fax machine. | |
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| If the problem continues, call your dealer for service. | |
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Received faxes appear as split or | If the received faxes are divided and printed on two pages or if you get an extra | ||
blank pages. | blank page, your paper size setting may not be correct for the paper you are using. | ||
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| (See Paper Size on page 24.) | |
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| Turn on Auto Reduction. (See Printing a reduced incoming fax on page 50.) | |
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