Troubleshooting and routine maintenance

Menu access difficulties

Difficulties

Suggestions

The machine beeps when you try to

If Fax

is not illuminated, press it to turn on Fax mode. The Setup Receive

access the Setup Receive and

setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when

Setup Send menus.

the machine is in Fax mode.

 

 

 

 

Copy difficulties

 

 

 

C

Difficulties

Suggestions

 

 

 

Cannot make a copy.

„ Make sure that Copy

is illuminated. (See Entering copy mode

 

 

 

 

 

on page 86.)

 

 

 

 

„ (For MFC-9320CW only) Contact your administrator to check your Secure

 

 

Function Lock Settings.

 

 

 

 

 

 

Vertical black line appears in

Black vertical lines on copies are typically caused by dirt or correction fluid on the

 

 

copies.

glass strip, or one or more corona wires are dirty. (See Cleaning the scanner glass

 

 

on page 156 and Cleaning the corona wires on page 158.)

 

 

 

 

Copies are blank.

Make sure you are loading the document correctly. (See Using the automatic

 

 

 

document feeder (ADF) on page 22 or Using the scanner glass (Flatbed)

 

 

on page 23.)

 

 

 

 

 

 

 

 

Printing difficulties

 

 

 

 

 

 

 

 

 

Difficulties

Suggestions

 

 

 

No printout.

„ Check that the machine is plugged in and the power switch is turned on.

 

 

 

„ Check that the toner cartridge and drum unit are installed correctly. (See

 

 

Replacing the drum units on page 174.)

 

 

„ Check the interface cable connection on both the machine and your computer.

 

 

(See the Quick Setup Guide.)

 

 

„ Check that the correct printer driver has been installed and chosen.

 

 

„ Check to see if the LCD is showing an error message. (See Error and

 

 

maintenance messages on page 142.)

 

 

„ Check the machine is online: (Windows Vista®) Click the Start button,

 

 

Control Panel, Hardware and Sound, and then Printers. Right-click

 

 

Brother MFC-XXXX Printer. Make sure that Use Printer Offline is

 

 

unchecked. (Windows® XP and Windows Server® 2003) Click the Start

 

 

button and choose Printers and Faxes. Right-clickBrother MFC-XXXX

 

 

Printer. Make sure that Use Printer Offline is unchecked. (Windows® 2000)

 

 

Click the Start button and choose Settings and then Printers. Right-click

 

 

Brother MFC-XXXX Printer. Make sure that Use Printer Offline is

 

 

unchecked.

 

 

 

 

„ (For MFC-9320CW only) Contact your administrator to check your Secure

 

 

Function Lock settings.

 

 

 

 

 

 

The machine prints unexpectedly

„ Pull out the paper tray and wait until the machine stops printing. Then turn off

 

 

or it prints garbage.

the machine and disconnect from the power for several minutes. (The

 

 

machine can be turned off for up to 60 hours without losing faxes stored in the

 

 

memory.)

 

 

 

 

„ Check the settings in your application to make sure it is set up to work with

 

 

your machine.

 

 

 

 

 

 

 

 

 

 

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