Troubleshooting and routine maintenance
Menu access difficultiesDifficulties | Suggestions | ||
The machine beeps when you try to | If Fax | is not illuminated, press it to turn on Fax mode. The Setup Receive | |
access the Setup Receive and | |||
setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when | |||
Setup Send menus. | |||
the machine is in Fax mode. | |||
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Copy difficulties |
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Difficulties | Suggestions |
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Cannot make a copy. | Make sure that Copy | is illuminated. (See Entering copy mode |
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| Function Lock Settings. |
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Vertical black line appears in | Black vertical lines on copies are typically caused by dirt or correction fluid on the |
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copies. | glass strip, or one or more corona wires are dirty. (See Cleaning the scanner glass |
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Copies are blank. | Make sure you are loading the document correctly. (See Using the automatic |
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| document feeder (ADF) on page 22 or Using the scanner glass (Flatbed) |
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Printing difficulties |
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Difficulties | Suggestions |
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No printout. | Check that the machine is plugged in and the power switch is turned on. |
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| Check that the toner cartridge and drum unit are installed correctly. (See |
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| Check the interface cable connection on both the machine and your computer. |
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| (See the Quick Setup Guide.) |
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| Check that the correct printer driver has been installed and chosen. |
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| Check to see if the LCD is showing an error message. (See Error and |
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| Check the machine is online: (Windows Vista®) Click the Start button, |
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| Control Panel, Hardware and Sound, and then Printers. |
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| Brother |
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| unchecked. (Windows® XP and Windows Server® 2003) Click the Start |
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| button and choose Printers and Faxes. |
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| Printer. Make sure that Use Printer Offline is unchecked. (Windows® 2000) |
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| Click the Start button and choose Settings and then Printers. |
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| Brother |
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| unchecked. |
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| Function Lock settings. |
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The machine prints unexpectedly | Pull out the paper tray and wait until the machine stops printing. Then turn off |
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or it prints garbage. | the machine and disconnect from the power for several minutes. (The |
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| machine can be turned off for up to 60 hours without losing faxes stored in the |
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| memory.) |
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| Check the settings in your application to make sure it is set up to work with |
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| your machine. |
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