Troubleshooting and routine maintenance

 

 

 

 

 

Error Message

Cause

Action

 

No Paper

The machine is out of paper or

Do one of the following:

 

 

paper is not correctly loaded in

„ Refill the paper in the paper tray and

 

 

the paper tray.

 

 

press Mono Start or Colour Start or put

 

 

 

 

 

 

the paper in the manual feed slot.

 

 

 

„ Remove the paper and load it again.

 

 

 

Then press Mono Start or Colour Start.

C

 

 

„ If the problem is not solved, the paper

 

 

pick-up roller may be stained. Clean the

 

 

 

paper pickup roller. (See Cleaning the

 

 

 

paper pick-up rollers on page 164.)

 

 

 

 

 

No Response/Busy

The number you dialled does not

Verify the number and try again.

 

 

answer or is busy.

 

 

No Toner

The toner cartridge or the drum

Re-install the toner cartridge or the drum unit

 

 

unit and toner cartridge assembly

that is indicated on the LCD.

 

 

is not installed correctly.

 

 

 

 

 

 

No Waste Toner

The waste toner box is not

Re-install the waste toner box. (See

 

 

installed correctly.

Replacing the waste toner box on page 181.)

 

Out of Memory

The machine’s memory is full.

Fax sending or copy operation in

 

 

 

progress

 

 

 

Do one of the following:

 

 

 

„ Press Mono Start or Colour Start to

 

 

 

send or copy the scanned pages.

 

 

 

„ Press Stop/Exit and wait until the other

 

 

 

operations in progress finish, and then try

 

 

 

again.

 

 

 

„ Clear the data from the memory. (See

 

 

 

Out of memory message on page 45 or

 

 

 

page 92.)

 

 

 

Print operation in process

 

 

 

Do one of the following:

 

 

 

„ Reduce print resolution. (See Advanced

 

 

 

tab in the Software User’s Guide on the

 

 

 

CD-ROM.)

 

 

 

„ Clear the faxes from the memory. (See

 

 

 

Out of memory message on page 92.)

 

 

 

 

 

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